Network Quality

In 2019, Sunrise continued its long-term strategy of providing a defect-free network and in doing so, globally acclaimed, exceptional quality. After achieving great success in the internationally recognized quality benchmark test conducted by connect, Sunrise is now the only mobile communications provider to achieve the top overall mark of “outstanding” for the fourth time in a row. This is further confirmation of the success of the Company’s strong focus on quality.

Sunrise provides mobile services over its own network using 2G / 3G / 4G / 4G+ and 5G technologies. In the landline sector, Sunrise leverages more than 630 points of presence in its fully-invested local loop unbundled network, covering over 85% of households in Switzerland. It benefits from a more than 12,400-km-long, state-of-the-art fiber optic network spanning the entire country. As a result of its agreement with Swisscom and a long-term strategic collaborative partnership with Swiss Fibre Net AG, a joint venture of Swiss energy providers and local utilities, the Company has access to the most advanced, next-generation copper- and fiber-based access technologies such as vectoring, g.fast, fiber-to-the street, fiber-to-the-building, and fiber-to-the-home.

Sunrise has continued to invest in the quality, availability and security of its network and has remained committed to its strategy of expanding 4G+ technology and driving network quality to a new record in terms of industrial standards. By the end of 2019, Sunrise reached a record-breaking level of 96% in 4G area coverage, while at the same time expanding its 4G+ population coverage to a level above 85%. Key drivers for this strategy continued to be the sustained rapid growth in data traffic, which currently doubles every 20 months, and the demand for mobile and landline broadband services. Furthermore, Sunrise is continuously implementing IoT capabilities, supporting several trials with partners.

The success of this clear quality-driven strategy is paying off, not only in the continued growth of the residential customer base but also very visibly in the successful acquisition of well-known, quality-centric top brands such as Swiss International Airlines, Johnson&Johnson, UBS, Tesla and many more.

To meet the need for fast broadband Internet, Sunrise is currently building 5G in the 3.5 GHz range with speeds up to 2 Gbps. Sunrise is continuing its plan to secure Switzerland’s leading digital infrastructure position within Europe with 5G, and is continually supplying new cities and towns with the technology. 5G roaming has been commercially launched with leading partner networks in 2019.

In the connect test, Sunrise is the only network to have been rated “outstanding” four times in a row. The connect test, however, is not the only test that has confirmed the outstanding quality of the Sunrise mobile network: Various crowdsourcing platforms such as Ookla (speedtest.net) and OpenSignal have affirmed the unparalleled quality and speed of the Sunrise mobile network.

Network coverage