I have received a payment reminder. What can I do so my connection is not blocked?

Most recently modified:

Pay the total amount listed on the payment reminder within five days of the postmark.

To speed up the process, log into My Sunrise and pay using one of these methods:

  • Credit card / PostFinance
  • E-banking
  • PayPal/Masterpass

For payments made without the original payment slip (orange payment slip), it will take longer for the money to post to your account. You thus risk receiving another reminder and being charged the corresponding late fees.

The amount of time required to process your payment and post it to your account varies by payment method. The table below shows you the approximate processing time based on the payment method you have chosen.

Method Type Amount of time between payment and posting Cost per payment
Credit card
TypeOnline Amount of time between payment and postingOn the same working day Cost per paymentfree
Payment at a Sunrise center
TypeCheckout Amount of time between payment and postingOn the same working day Cost per paymentCHF 5.00
Post (orange payment slip)
TypeE-banking Amount of time between payment and posting1 working day
Cost per paymentfree
MethodPost (orange payment slip)
TypeCounter Amount of time between payment and posting2 working days
Cost per paymentCHF 2.00
Post (red payment slip)
TypeE-banking Amount of time between payment and posting2 working days
Cost per paymentCHF 5.00
MethodPost (red payment slip)
TypeCounter Amount of time between payment and posting3 working days
Cost per paymentCHF 5.00
Bank
TypeE-banking Amount of time between payment and posting1 working day
Cost per paymentCHF 5.00
Bank TypeCounter Amount of time between payment and posting2 working days
Cost per paymentCHF 5.00 (any bank fees due, differs by bank)

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