Service charges

Most recently modified:

Freedom mobile subscriptions

Sunrise Freedom / Take Away Freedom and MTV mobile Freedom

  • Service

    Amount

  • Early cancellation fee

    CHF 50.–

  • Activation fee / SIM card

    CHF 40.–

Other mobile subscriptions

Older mobile subscriptions and prepaid products

  • Service

    Amount

  • Early cancellation fee

    variable

  • Fee for changing a prepaid SIM card

    CHF 0.–

  • Residual value mobile phone / Change of subscription fee

    variable

  • Activation fee / SIM card

    CHF 40.–

Sunrise Home

Inclusive other and older landline, Internet and TV subscriptions

  • Service

    Amount

  • Internet activation fee

    CHF 49.–

  • Change of subscription fee

    CHF 20.–

  • Early cancellation fee

    variable

  • Fee for unreturned Hardware (WLAN Modem & TV Box)

    CHF 100.–

Administrative fees

Fees for late payment (Section 8 GTC)

  • a) First payment reminder via e-mail or SMS

    free

  • b) Every reminder thereafter

    CHF 30.–

  • c) Minimum fees for collection assistance from a third party

    check table below

  • d) Additional work performed by the third party for the purpose of debt collection (e.g. address research, etc.)

    based on costs

  • e) Expenditures connected to debt collection (e.g. collection expenses, etc.)

    Actual costs

Administrative fee after handing the claim over to a debt collection service agency (80 days after the invoice date at the earliest).

  • Claim amount in CHF

    Administrative fee in CHF

  • 0-19

    CHF 37.–

  • 20-59

    CHF 58.–

  • 60-144

    Corresponds to outstanding amount

  • 145-399

    CHF 145.–

  • 400-999

    CHF 225.–

  • 1'000-1'999

    CHF 285.–

  • 2'000-2'999

    CHF 385.–

  • 3'000-4'999

    CHF 575.–

  • 5'000-6'999

    CHF 685.–

  • 7'000-9'999

    CHF 825.–

  • 10'000-19'999

    CHF 1'375.–

  • 20'000-49'999

    CHF 2'600.–

  • 50'000

    6% of the outstanding amount

Note: the early cancellation fee also applies to options with a minimum duration period and monthly basic fees for the remaining period must be paid immediately (e.g. Teleclub, Canal+, etc.). For the SBB Half-Fare option the full SBB Half-Fare fee will be charged.

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