How long does the repair take and do I get a replacement device in the meantime?
Repairs take an average of two weeks. If you have protect insurance, repairs will take an average of 2-3 days. If replacement parts are not available, the repair time may increase. You can visit your nearest Sunrise center to obtain replacement hardware.
Current notice to Samsung customers (October 2016)
Samsung is currently experiencing delivery delays throughout Switzerland for certain replacement and repair parts for all Samsung models. As a result, repairs for Samsung devices that require these replacement parts may be delayed until further notice. We will update this notice when the delivery delays have been resolved.