Internet modem and Powerline

Quick access

Help with your modem

  • Interactive instructions for our modems
  • Installation, setup, modem details, and issue resolution - all explained step-by-step
  • Connect landline phone to modem and set up

Popular topics

  • Interactive instructions

    Installation, set up, details about the modem and problem solving – all explained step-by-step

    PDF instructions

    Installation, User manual, Reset & Safety instructions

    Other topics

    • Turn off auto-dimming by simultaneously pressing the Wi-Fi and DECT buttons. Repeatedly pressing both buttons at the same time toggles the brightness of the LEDs between three possible levels (bright, dimmed, off).
      • Press briefly (less than 2 seconds) to switch to pairing mode.
      • Press longer (more than 2 seconds) to switch to DECT pairing mode in order to pair your DECT phone.
      • Press briefly (less than two seconds) to turn the Wi-Fi function on or off.
      • Press longer (more than two seconds) to switch to easy pairing mode (WPS).
      • Press longer (more than ten seconds) until the TV LED light blinks to switch to easy pairing mode (WPS) with the new Sunrise TV Box UHD
    • This function enables automatic connections between WLAN devices without having to enter a password. Most Windows computers, Android smartphones and IP radios support the WPS feature. Apple devices do not support this function.
  • Interactive instructions

    Installation, set up, details about the modem and problem solving – all explained step-by-step

    PDF instructions

    Other topics

    • There are two ways to perform a factory reset on your Sunrise Internet Box 5G.

      1. witch on the router and press the reset mechanism with a pointed object (such as a needle). Stop once the power indicator starts flashing. After the restart, your router will have been reset to its factory settings.
      2. Log on to our web-based management site of the modem (http://192.168.1.1), select Advanced > System > Reset and click on Reset. (Advanced > System > Reset)

      Important: This operation deletes the entire personalised configuration of your Sunrise Internet Box 5G: Password, Configuration, customized wireless settings, etc.

    • You have successfully started your Sunrise Internet Box 5G when one of the two LED indicators shown here (4G or 5G) and the Wi-Fi (WLAN) indicator are on permanently.

      You can connect your mobile device to your Sunrise Internet Box 5G via WPS by pressing the HI/WPS button (Wi-Fi protected set-up).

      • Green: strong signal
      • Yellow: medium signal
      • Red: weak signal
  • Interactive instructions

    Installation, set up, details about the modem and problem-solving – all explained step-by-step

    PDF instructions (in German)

    Back up and restore Fritzbox phone books

    The Fritzbox phone books can be backed up through the user interface. You can restore your phone book at any time from a backup copy and thus are protected against data loss. In addition, you can transfer phone books from one Fritzbox to another, for example when you switch to a different Fritzbox model.

      1. Click on "Telephony" in the user interface of your Fritzbox.
      2. In the "Telephony" menu, click on "Telephone Book".
      3. Select a phone book, click on the "Save" button, and save the phone book as an XML file on your computer.
      4. Back up all the phone books in your Fritzbox separately.
      1. Click on "Telephony" in the user interface of your Fritzbox.
      2. In the "Telephony" menu, click on "Telephone Book".
      3. If you want to transfer the backed up phone book to a new phone book, click on the link "New telephone book". The "Speed dial", "Vanity", and "Important" options are only available in the first phone book
        or when you want to replace an existing phone book.
        => Click on "Change telephone book" and select a phone book from the list. All existing entries will be overwritten when you restore a phone book.
      4. Click on the "Restore" button.
      5. Use the "Select file" button to select the file (*.xml) in which you have backed up the phone book.
      6. Click on the "Restore telephone book" button.
      7. Restore each phone book separately.
  • Installation
    Instructions for installing the Powerline Connection Kit as PDF (in German).

    Problem-solving
    If you have problems with the Powerline Connection Kit, follow these instructions.

  • Our installation packages

    • No time or desire to bother with installing your router, connection, etc.?
    • Our technicians can install your complete Sunrise Home Package, so you can instantly enjoy television, Internet and calling at home.
    • Choose whether you only want to have the home access point prepared or also want help with installation.

    All information about our installation packages and what they include can be found here.

Related topics

Were we able to answer your question?

Help us to improve this support page.