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If an error message is displayed on your TV screen, please take the following steps:
- Check if the Internet connection is working.
- Check if all connectors on your router, the connection kit, the TV Box and the TV are properly plugged in. To do this, use the cables included in the shipment.
- Remove any connection kits and set up the minimum level of cabling. To do this, use the cables included in the shipment.
- Restart the TV Box by disconnecting the power for 10 seconds.
If the problems persist, please contact our Customer Service department.