Resolving problems

Ever since I installed a switch, my TV screen has remained black

Most recently modified:

Please do not use a switch between the Sunrise Internet Box and the Sunrise TV Box UHD. Please follow the steps to correct the black screen:

  1. Separate the LAN cable from the switch.
  2. Restart the Sunrise Internet Box.
  3. Disconnect the Sunrise TV Box UHD from the power supply.
  4. Wait until the Sunrise Internet Box has fully restarted and the Internet connection has been re-established.
  5. Plug the LAN cable for the Sunrise TV Box UHD directly into the Sunrise Internet Box.
  6. Reconnect the Sunrise TV Box UHD to the power supply.

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