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If you cannot establish an Internet connection, please check the connection in My Sunrise.

If the problem persists, please check the following:

  1. Check if your modem has power.
  2. Check if there is a service disruption at the time.
  3. Check the cabling and simply use a cable to connect an end device (computer/notebook) to your modem and then connect the modem directly to your phone jack using the original cable provided.
  4. Restart the modem by disconnecting the power for 30 seconds.
  5. If the problem persists, please perform a reset. Attention: If you do a reset, all configuration and modem data is deleted.
    Reset Sunrise Internet Box
    Reset Fritzbox

If the problems continues, please contact our Customer Service department.

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