Cancellation of the Internet, Landline and TV services
Cancellation of the Landline Network subscription
Services in the «Landline Network» product group with base fee do not have a minimum contract duration and can be changed daily to the landline service without base fee.
Cancellation of Internet and TV subscription
Services in the «Internet» and «TV» product groups each have a minimum contract duration of 12 months. They can each be terminated 2 months before the end of the minimum contract duration. If the contract is not terminated effective the end of the minimum contract duration, the corresponding service is extended indefinitely; the service can then be terminated at any time with a 2 months notice period. Customers’ termination of the base offer «Internet» automatically causes the landline network and TV services, including their options, to be terminated.
If the customer terminates the services in the «Internet» and «TV» product groups before the end of the minimum contract duration, he must pay the monthly recurring base fees through the end of the minimum contract duration for each service that is terminated early. They are due immediately.
Cancellation of the Network Connection
Customer’s termination of the network connection automatically causes the services received from Sunrise to be terminated.
The hardware provided free of charge by Sunrise to the customer, such as TV set-top boxes, remains the property of Sunrise for the entire contract duration. After expiration of the contract duration, the customer is required to return the hardware undamaged to Sunrise within a period of 30 days.
Furthermore, Section 16 (Ordinary Termination), Section 17 (Termination for an Important Reason) and Section 18 (Early Termination – Consequential Costs) of the GTC shall apply.
Otherwise section 16 (Ordinary termination), section 17 (Termination for an important reason) and section 18 (Early termination – consequential costs) of the GTC shall apply.
Cancelling before the end of the minimum term and/or the not complying with the notice period leads to service fees.
Your personal contract details are also available in My Sunrise.
For all open questions please call our hotline