Internet setup

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Set up your Sunrise Internet

  • Track the current status of your order on My Sunrise.
  • Install the modem using our interactive instructions
  • Setting up the modem and WLAN, configuring settings, and connecting devices - everything explained step-by-step

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  • Interactive instructions

    Our interactive instructions will lead you step by step through the process for installing your modem

  • Connect a Windows computer to the WLAN

    1. Click on the wireless network symbol in the lower right corner of your screen. A list of wireless networks (WLAN) in your area will appear.
    2. Your wireless network (WLAN) will appear in the list as “FRITZ!Box Fon WLAN 7390/7490” or as “Sunrise Internet Box”. Double-click on this entry (SSID).
    3. You will be asked to enter the WLAN password (security key). You can find it on a sticker on the bottom of your modem. Enter the WLAN password in the field “Security Key” and click on OK.
    4. Follow the computer instructions.

    Connect a Mac OS X computer to the WLAN

    1. Click on the wireless network symbol in the upper right corner of your screen. A list of wireless networks (WLAN) in your area will appear.
    2. Your wireless network (WLAN) will appear in the list as “FRITZ!Box Fon WLAN 7390/7490” or as “Sunrise Internet Box”. Select this entry in the list.
    3. You will be asked to enter the WLAN password (security key). You can find it on a sticker on the bottom of your modem. Enter the WLAN password into the field “Password” and click on "Connect".
    4. Follow the computer instructions.

    Connect mobile phones and tablets to the WLAN
    Interactive instructions will show you how to set up a WLAN for the most common mobile phones, smartphones and tablets.

  • Our installation packages

    • No time or desire to bother with installing your router, connection, etc.?
    • Our technicians can install your complete Sunrise Home Package, so you can instantly enjoy television, Internet and calling at home.
    • Choose whether you only want to have the home access point prepared or also want help with installation.

    All information about our installation packages and what they include can be found here.

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