CS2218: An error occurred while playing the recording
What you can do
Test another recording

Try playing another recording and check to see if the problem also occurs with other recordings.

  • If the problem only occurs when playing one recording, try playing the content again later.

  • If the problem also occurs with other content, continue with the next step.


The error may have been caused by a temporary service disruption. Please be patient in this case. We are working as fast as we can to resolve the issue. In rare cases, recordings may be lost.

Has the problem still not been resolved? Please contact us: 0800 707 707


Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.

Does your problem persist?

Please contact us by phone.