CS2400: The app no longer works or cannot be launched
Please follow the steps below to resolve the issue:
1
Close the app and restart it

Press the Back button or the Home button on the remote control to close the app. Then reopen the desired app.

2
Try to open a different app

Try to open a different app on your TV.

3
Restart your TV Box

Restart your TV Box by unplugging it from the power for 30 seconds.

4
Use the Sunrise Community

Get help and solutions from other customers and experts in the Sunrise Community.

5
Contact us

If the problem persists, please contact us.