Sunrise encourages its employees to report incidents that they believe violate laws (e.g. fraud, data protection violations, competition law, etc.) or internal regulations (violations of diversity and anti-discrimination regulations, anti-bribery regulations, etc.). Employees can also report behaviors that they believe are discriminatory or offensive, or simply not consistent with their moral code.
Employees have the option of making these reports anonymously via the whistleblowing portal or by contacting the relevant officials directly. If an employee wants to remain anonymous, they are advised to provide an anonymous email address for contact. Employees are regularly kept up to date with internal news via the portal, and the topic of whistleblowing is part of the Compliance e-Learning, which all employees must complete regularly.
Every report is handled in the strictest confidence, and whistleblowers are protected against any form of reprisal.
The whistleblowing portal and the whistleblowing policy are available to employees in four languages.
The audit committee is informed each quarter about the number and types of whistleblowing reports, without disclosing any information that could be used to identify the whistleblower. The number of whistleblowing cases is also published in the annual report.
Customers and other stakeholders can make a report via the Sunrise homepage: https://www.sunrise.ch/en/residential/help/kontakt/report-a-fraud-case.html