Frequently asked questions regarding the new Sunrise IPTV Box

We are replacing your old TV Box because it no longer meets the current technical standards and sustainability requirements.

Your new Sunrise IPTV Box is not only small and unobtrusive, but it also does away with annoying connection cables: The IPTV Box connects to your Internet via Wi-Fi (WLAN) and draws power directly from your TV set.

Unfortunately, you cannot keep your old TV Box and will no longer be able to use it two weeks after receiving your new Box.
Find out more about the Sunrise IPTV Box here.

With your new Sunrise We TV subscription, you benefit from a much larger selection of TV channels, access to apps such as Netflix and Amazon Prime directly via your IPTV Box and intuitive, multilingual voice control.


In addition, you now have access to the UPC TV App, which you can use to watch your favorite programs and series at home and on the go, both within Switzerland and abroad.

Unfortunately, neither your saved and scheduled recordings nor any other settings can be carried over from your old TV Box.

Find out how to program and manage recordings on your new Sunrise IPTV Box here.

Once you have replaced your old TV Box, you can send it back to us for free.

Please use our online tool to create your return label.

For shipping, it is best to use the your device’s original packaging. You can then return your package at one of over 1,200 Päckli Punkt locations.

Yes, all of your TV Boxes will be replaced by new Sunrise IPTV Boxes.

More information about the Sunrise Multibox program can be found here.

You can find the installation instructions for your new Sunrise IPTV Box here.

With our step-by-step instructions, the installation process will take just a few minutes.

Sunrise IPTV Box