Your new Sunrise TV Box & Connect Box

Welcome to a new speed and entertainment experience.
The new Sunrise TV combines TV channels, streaming services, sports, apps and radio.
With your new Connect Box, you will now benefit from an even faster surfing experience.

Sunrise We Kampagne

What’s next?

1
You will receive your new Sunrise TV Box and your new Connect Box in the mail within the next 4 weeks
2
Install your new Connect Box within 2 weeks

We will deactivate your old device 2 weeks after you receive your new modem.

Please make sure that you have installed your new device by then.

Install your new Internet modem now
3
Install your new Sunrise TV Box right afterwards

You can install your new TV Box as soon as you have installed your new Internet modem.
We will deactivate your old device 2 weeks after you receive your new TV Box.

Please make sure that you have also installed your new Sunrise TV Box in time.

Install your Sunrise TV Box now
4
You will be billed for your new subscription starting from the following month
What will change for you?
Sunrise Connect Box 2 Grösse
You will be using super-fast Internet

Your new Internet modem will be connected to the network via a coaxial cable.
This will enable you to benefit from a significantly faster and disruption-free Internet connection.

The new Connect Box also gives you access to Smart Wi-Fi, ensuring seamless Wi-Fi (WLAN) reception in every corner of your home.

Which TV subscription do you currently have?

You are now using Sunrise We TV


Recordings
New: up to 2,000 hours

Before: just 60 hours

Replay
New: 7 days of Replay

Before: only 30 hours of Replay

Sports channels
New: MySports One included

Before: no sports channels

Price per month
New: CHF 30.–

Before: CHF 25.–

You are now using Sunrise We TV

Recordings
You will still have up to 2,000 hours of recording capacity

Replay
You will still benefit from up to 7 days of Replay

Sports channels
New: MySports One included
Before: no sports channels


Price per month
New: CHF 30.–

Before: CHF 35.–

You are now using the Sunrise We TV Premium Plus option

Recordings
You will still have up to 2,000 hours of recording capacity

Replay
You will still benefit from up to 7 days of Replay

Sports channels
New: MySports One included
Before: no sports channels

Premium channels
New: more than 40 Premium channels

Before: 4 Premium channels

Price per month
New: CHF 40.– for the first 12 months, then CHF 45.–

Before: CHF 35.–

Frequently asked questions regarding the new TV Box and Connect Box

We are replacing your old devices because they no longer meet the current technical standards and sustainability requirements.

With your new Connect Box, you will benefit from a much faster and interference-free internet connection. Your Connect Box connects to your new TV Box with ease and gives you the option of using our Connect Pods.

Unfortunately, you cannot keep your old TV Box and will no longer be able to use it two weeks after receiving your new Box.

With your new Sunrise We TV subscription, you benefit from a much larger selection of TV channels, access to apps such as Netflix and Amazon Prime directly via your IPTV Box and intuitive, multilingual voice control.

In addition, you now have access to the UPC TV App, which you can use to watch your favorite programs and series at home and on the go, both within Switzerland and abroad.

Both your Wi-Fi (WLAN) name and password will change when you install the new modem.

You will find the login details on the bottom of your new modem.

Instructions on changing the Wi-Fi (WLAN) name and password for the Connect Box 1 can be found here.

You can view instructions for the Connect Box 2 here.

Connect Box 1 & Connect Box 2

Unfortunately, neither your saved and scheduled recordings nor any other settings can be carried over from your old TV Box.

Find out how to program and manage recordings on your new Sunrise TV Box here.

Once you have replaced your old TV Box and your old modem, you can send them back to us for free.

Please use our online tool to create your return label.
For shipping, it is best to use the your device’s original packaging.

You can then return your package at one of over 1,200 Päckli Punkt locations.

Yes, all of your TV Boxes will be replaced by new Sunrise TV Boxes.

More information about the Sunrise Multibox program can be found here.

Installation instructions for your new Connect Box 1 can be found here.

All instructions for your new Connect Box 2 can be found here.

Connect Box 1 & Connect Box 2

You can find the installation instructions for your new Sunrise TV Box here.

With our step-by-step instructions, the installation process will take just a few minutes.

Sunrise TV Box