Try playing another program and check whether the problem occurs with other content too.
If the problem only occurs when playing one program, try playing the program again later. The error may have been caused by a temporary service disruption. In rare cases, content may be lost.
If the problem occurs with other content as well, continue with the next step.
Check whether all cables are correctly connected to the modem.
Then restart your Sunrise TV Box by carefully unplugging the power cable and plugging it back in after 30 seconds.
Wait until the box has completely restarted, then check whether the problem has been resolved.
Has the problem still not been resolved? Please contact us: 0800 707 707