Report a fraud case / misconduct

This is the official form to report your fraud case regarding Sunrise, Lebara, yallo, or swype. To ensure we can process your complaint, please fill in all fields marked with an * and provide us with copies of all necessary documentation.

Provider *

Your personal information

Company Name

Title *

First name *

Last name *

Street *

No. *

ZIP code *

City *

Country *

Date of birth (DD.MM.YYYY) *

Contact number *

E-mail address *

Customer number

Tip: You can find the 10-digit customer number on the first page of your invoice.

Contested telephone number (+41761234567) *

Please provide additional contested numbers later in the comment field below.

Information on your case

Please choose from the selection below *

I lost my ID. The contract was applied with my lost ID.

My ID has been stolen. The contract was applied out with my stolen ID.

I made my ID available, and it was misused.

I signed the contracts myself but was defrauded/coerced/exploited by a third party.

Documents related to your case

Please upload the required documents.
Allowed file formats: PDF, JPG, PNG, JPEG
Maximum file size: 5 MB per file

ID copy *

Upload ID copy (front and back)

Report of loss *

Upload report of loss

Criminal complaint *

Upload criminal complaint. You haven't received confirmation of your criminal complaint? Please upload information, such as the following contact data for the police station: Cantonal police Zürich in Oerlikon, police contact: Mr. Doe, contact number of the police: 076 666 66 66, police e-mail: xy@polizei.ch

Signature *

Upload a copy of your signature

Please describe the incident briefly (max 2'000 characters) *

I confirm that I have read the conditions and information relating to my complaint and declare that the information I have provided is accurate.

Yes, I have read the conditions.

ID copy *

Upload ID copy (front and back)

Report of loss *

Upload report of loss

Criminal complaint *

Signature *

Upload a copy of your signature

Please describe the incident briefly (max. 2'000 characters) *

I confirm that I have read the conditions and information relating to my complaint and declare that the information I have provided is accurate.

Yes, I have read the conditions.

ID copy *

Upload ID copy (front and back)

Criminal complaint *

Signature *

Upload a copy of your signature

Please describe the incident briefly (max. 2'000 characters) *

I confirm that I have read the conditions and information relating to my complaint and declare that the information I have provided is accurate.

Yes, I have read the conditions.

ID copy *

Upload ID copy (front and back)

Criminal complaint *

Signature *

Upload a copy of your signature

Please describe the incident briefly (max. 2'000 characters) *

I confirm that I have read the conditions and information relating to my complaint and declare that the information I have provided is accurate.

Yes, I have read the conditions.

Send