CS2004: This channel currently cannot be displayed
What you can do
Check if there is a network disruption in your region

Check the service status here to see whether the Sunrise services are working in your building. 

If all services are available, please continue with the next step.

Check whether the cables are connected correctly
  • Check whether the LAN cable and the aerial cable are correctly and firmly plugged into the back of your TV Box.

  • Now check to make sure that the cables are correctly plugged into the modem and the broadband socket.

  • Please ensure that you are using the original Sunrise aerial cable.

Here you can find step-by-step instructions for installing the Sunrise TV Box.

Has the problem still not been resolved?


Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.

Does your problem persist?

Please contact us by phone.