Check the service status here to see whether the Sunrise services are working in your building.
If all services are available, please continue with the next step.
Check whether the LAN cable and the aerial cable are correctly and firmly plugged into the back of your TV Box.
Now check to make sure that the cables are correctly plugged into the modem and the broadband socket.
Please ensure that you are using the original Sunrise aerial cable.
Here you can find step-by-step instructions for installing the Sunrise TV Box.
Has the problem still not been resolved? Please contact us: 0800 707 707