CS6601: Voice service is not available
Please follow the steps below to resolve the issue:
1
Check the batteries in your remote control

Check the remote control batteries and replace them if necessary.

2
Restart your TV Box

Restart your TV Box by unplugging it from the power for 30 seconds.

3
Use the Sunrise Community

Get help and solutions from other customers and experts in the Sunrise Community.

4
Contact us

If the problem persists, please contact us.