Private customers
Business customers
Properties
Sunrise MomentsSunrise mailSunrise cockpit
Internet & TV
  • RATES
  • Internet-subscriptions
  • Internet and TV subscriptions
  • TV subscriptions
  • Bundles: Internet, TV & Mobile
  • Mobile Data
  • Landline Telephony
  • SAVE NOW
  • MySports free for one month
  • Recommend Sunrise
  • MORE INFORMATION
  • Internet Speedtest
  • Sunrise Smart WiFi
  • Fiber optic connection
  • Movies, Series & Sports
  • TV App & IPTV
  • Voice over IP (VoIP)
Mobile
  • RATES
  • Mobile subscriptions
  • Mobile subscriptions: for everyone under 30
  • Bundles: Internet, TV & Mobile
  • Mobile Data
  • Prepaid
  • Roaming
  • Options
  • SAVE NOW
  • Apple Watch Ultra on us + Up Mobile
  • 42% discount on Sunrise Fresh S+ forever
  • WiFi for CHF 20.- instead of 60.-/m.
  • Use your mobile abroad
  • Apple Music: 6 months free
  • Recommend Sunrise
  • MORE INFORMATION
  • 5G Netz
  • Wi-Fi Calling
Devices
  • SMARTPHONES
  • All Smartphones
  • World of Apple
  • The Apple iPhone
  • Smart Upgrade
  • World of Samsung
  • HOME ENTERTAINMENT
  • All
  • Samsung TV
  • Apple TV
  • Samsung Freestyle Projector
  • ADDITIONAL OFFERS
  • Tablets
  • Watches
  • Hotspots
  • Mobile accessories
  • For kids & teens
  • GPS Tracker
  • Apple Macbook Air M2
Help
  • HELP
  • Help - starting page
  • My Sunrise App
  • Sunrise Community
  • Mobile phone instructions
  • FREQUENTLY USED
  • My bill
  • Passwords and logins
  • Internet setup
  • Optimize Wi-Fi (WLAN)
  • Internet problems
  • Sunrise SIM card / eSIM
  • Move
  • Roaming (abroad)
  • Home Installation
  • HELP FOR YOUR PRODUCT
  • Mobile
  • Prepaid
  • Internet
  • Sunrise TV
  • Landline
  • Sunrise TV neo
  • Sunrise mail
Blog
Top Deals
My Sunrise
  • My Sunrise
    Internet & TV
    mobileitemdown
    • Rates
    • Internet-subscriptions
    • Internet and TV subscriptions
    • TV subscriptions
    • Bundles: Internet, TV & Mobile
    • Mobile Data
    • Landline Telephony
    • Save now
    • MySports free for one month
    • Recommend Sunrise
    • More Information
    • Internet Speedtest
    • Sunrise Smart WiFi
    • Fiber optic connection
    • Movies, Series & Sports
    • TV App & IPTV
    • Voice over IP (VoIP)
    Mobile
    mobileitemdown
    • Rates
    • Mobile subscriptions
    • Mobile subscriptions: for everyone under 30
    • Bundles: Internet, TV & Mobile
    • Mobile Data
    • Prepaid
    • Roaming
    • Options
    • Save now
    • Apple Watch Ultra on us + Up Mobile
    • 42% discount on Sunrise Fresh S+ forever
    • WiFi for CHF 20.- instead of 60.-/m.
    • Use your mobile abroad
    • Apple Music: 6 months free
    • Recommend Sunrise
    • More Information
    • 5G Netz
    • Wi-Fi Calling
    Devices
    mobileitemdown
    • Smartphones
    • All Smartphones
    • World of Apple
    • The Apple iPhone
    • Smart Upgrade
    • World of Samsung
    • Home Entertainment
    • All
    • Samsung TV
    • Apple TV
    • Samsung Freestyle Projector
    • Additional offers
    • Tablets
    • Watches
    • Hotspots
    • Mobile accessories
    • For kids & teens
    • GPS Tracker
    • Apple Macbook Air M2
    Help
    mobileitemdown
    • Help
    • Help - starting page
    • My Sunrise App
    • Sunrise Community
    • Mobile phone instructions
    • Frequently used
    • My bill
    • Passwords and logins
    • Internet setup
    • Optimize Wi-Fi (WLAN)
    • Internet problems
    • Sunrise SIM card / eSIM
    • Move
    • Roaming (abroad)
    • Home Installation
    • Help for your product
    • Mobile
    • Prepaid
    • Internet
    • Sunrise TV
    • Landline
    • Sunrise TV neo
    • Sunrise mail
    Blog
    mobileitemdown
    Top Deals
    mobileitemdown
    Private customers squareboxarrow
    Business customers squareboxarrow
    Properties squareboxarrow
    Sunrise MomentsSunrise mailSunrise cockpit

    Help and Contact

    No matter what issue you have, you will find the solution here.


    Select your topic:

    Questions about bills and payments

    Should anything be unclear with your bill, a reminder or your payment.

    Questions about Internet and TV

    Assistance with ordering, installing and using our TV and Internet products.

    Questions about mobile products

    Assistance with SIM/eSiM, mobile phones, number porting and usage.

    Customer data and subscriptions

    Assistance with managing and changing your customer information, contracts and subscriptions.

    Sunrise on
    facebook
    twitter
    youtube
    Sunrise Community
    • About us
    • Company
    • Sustainability
    • Media
    • Jobs & Careers
    • Locations
    • Why Sunrise?
    • Combo discount
    • My Sunrise
    • Network coverage map
    • My bill
    • Switching to Sunrise
    • Transparent customer service
    • Sunrise Community
    • Promotions and Deals
    • Devices
    • World of Apple
    • Award winning digital TV
    • Roaming - Use your mobile phone abroad
    • Discover Sunrise
    Sunrise on
    facebook
    twitter
    youtube
    Sunrise Community
    © 2023 Sunrise GmbH
    • Sitemap
    • Data privacy
    • Legal matters
    • Imprint
    • Sitemap
    • Data privacy
    • Legal matters
    • Imprint
    © 2023 Sunrise GmbH