Say goodbye to your old device and look forward to an exciting replacement.
Because with Sunrise Buyback, when you trade in your old device, you can use its estimated value as a discount for a new one. What's more, we’ll give your old device a second life. Even if it's too far gone for credit, we'll still take it and dispose of it properly. And that's a win-win for your budget and the environment.
Discount on the device you purchase
Trade-in your the device you have and get an instant discount on your new one.
Good for the Environment
Reduce your carbon footprint and get rewarded for it. Whether it’s refurbished or recycled, we’ll make sure your device gets a second life.
14 days for transferring data
Return your old device in the prepaid package within 14 days of receiving your new one or hand it in directly when you purchase your new device in one of our shops.
Secure deletion of your data
Your privacy is our top priority. We delete all your data from your device before it’s refurbished or recycled. If this isn’t possible, we’ll destroy the memory chip.
Calculate the value of your device
Select device model
What is the condition?
Calculated value of the device
Return process – step by step
1. Estimate the value of the device
Select and assess the value of the device during the sales process. The buyback value counts towards the purchase price of the new device in the sales process.
2. Send in the device for free
You’ll receive a prepaid return package with your new device. You have 14 days to transfer or delete the data from your device. Alternatively, you can return it directly in one of our shops when you purchase the new device.
3. Get the valuation
We’ll tell you the final buyback value of your device. If it’s higher or lower than the value you estimated yourself, you’ll either be charged or credited the difference. If the final value is lower, you can decline the offer and we’ll return the device to you for free.
Buyback Return instructions - how to prepare device
Deactivating the manufacturer’s lock
Deactivate «Find My» (iOS) or «Find My Device» (Android). If this feature is not deactivated, we’ll have to return the device.
Back up your data
Create a backup of your personal data, photos and apps.
Reset your device to its factory settings
Delete all your personal details from the device and reset it to the factory settings.
Remove your physical SIM or transfer your eSIM to your new device.
To check the touch responsiveness of your device, follow these steps:
1) Swipe and tap on different parts of the screen, including the edges and corners. Check whether the touch function responds correctly and quickly.
2) Look very closely at the areas near the cracks or damage on the display. Check whether the touch function is working normally there. If the touch function works fine everywhere on the screen despite the display glass being cracked, your device is graded as «Damaged».
Don’t worry, you have nothing to lose. We’ll let you know and make you a new offer. You can choose to accept the new offer or decline it within 14 days. If you accept it, we’ll charge the difference in value to your next bill because you’ve already been given the original buyback value as a discount on your new device. If you decline it, we’ll return your device to you for free. In this case, we’ll also charge you the original buyback value on your next bill.
That’s great news! We’ll let you know and give you a credit for the difference in value on your next monthly bill. To avoid any disappointment, we recommend that you grade your device conservatively in the sales process and hope for a pleasant surprise.
You registered for the Buyback program and would like to return your old device, but have misplaced or lost your return slip?
Click on this link: (Create return slip) to create a new return slip.
Print out the new return slip and label and send the old device back to us for free in the return package you received.