With Flex Upgrade, you always have the latest device in your hand - just the way you need it.
Flex Upgrade, the unique insurance option from Sunrise, allows you to exchange or repair your phone or tablet as often as you like—starting at 7.50 per month.
Your benefits with Flex Upgrade
Flexibility
With Flex Upgrade, you can swap your device at any time starting from 7.50 per month. Your upgrade is free if your device is in "good" condition.
Stress-free
Screen damaged or device stolen? No problem! Have it repaired to ensure maximum lifespan or take the opportunity for a quick and easy upgrade.
Sustainability
Exchange devices get a second life. Depending on the condition, your old device will be repaired, refurbished, and resold in Switzerland or recycled.
Flex Upgrade for iPhone includes service and support from the people who know iPhone best
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What does Flex Upgrade include?
| iPhone | Other smartphones + tablets | |
| Worldwide damage and theft protection |  | |
| Switch devices at any time | | |
| 50GB iCloud+ | | - |
| Apple Care Service | | - |
| Price | starting from 10.-/month | starting from 7.50.-/month |
Upgrade anytime - here's how it works:
Choose your desired device with installment payments online.
Activate Flex Upgrade directly at the time of purchase or within 28 days.
Exchange your device anytime. You can drop off your old device at the store or send it by post.
Cancellation of Flex Upgrade is possible at any time.
Frequently asked questions
For repairs, you’ll be charged an excess of between CHF 50.– and CHF 150.–, depending on the original price of your device (excluding discounts).
Price of device – up to CHF 899.99: CHF 50.–
Price of device – from CHF 900.– to CHF 1399.99: CHF 100.–
Price of device – from CHF 1400.– to CHF 2500.–: CHF 150.—
The amount will be charged as part of your next Sunrise bill. Detailed information is available here: (here)
In case of damage, you can either: upgrade to a new device of your choice or have your current device replaced by the insurance provider.
In either case, you’ll be charged between 50.– and 150.– depending on the original price of your device (excluding discounts):
Price of device up to 899.99: 50.–
Price of device from 900.– to 1399.99: 100.–
Price of device from 1400.– to 2500.–: 150.—
Detailed information is available here.
In the event of theft, you can either: upgrade to a new device of your choice or have your current device replaced by the insurance provider. In either case, you’ll be charged between CHF 50.– and CHF 150.– depending on the original price of your device (excluding discounts):
Price of device – up to CHF 899.99: CHF 50.–
Price of device – from CHF 900.– to CHF 1399.99: CHF 100.–
Price of device – from CHF 1400.– to CHF 2500.–: CHF 150.—
Detailed information is available here.
With Flex Upgrade, the choice is yours. You can switch to a less expensive or more expensive device. The monthly price of the device, as well as the Flex Upgrade fee, is calculated based on the retail price of the new device (excluding discounts).
Your previous device plan will be cancelled and all outstanding payments (including the remaining rate if you have Smart Upgrade) will be waived. A new device plan will be created and Flex Upgrade will be activated for the new device. You must return or send in your old device within 14 days of receiving the new one. If you fail to do so, you will be billed for any outstanding payments on your device plan (including the remaining rate if you have Smart Upgrade). The new device plan cannot be cancelled.
No, a smartphone can only be exchanged for another smartphone. Similarly, a tablet can only be exchanged for another tablet.
