Always have the device you want - with Flex Upgrade
Want a better camera, more memory or try a foldable? Flex Upgrade, the unique insurance option from Sunrise, lets you trade in or repair your mobile phone or tablet as often as you want - starting at CHF 7.50 per month.
Flexibility
With Flex Upgrade, you can exchange your mobile any time you like from CHF 7.50 a month. We don’t care why. Your upgrade is free if your device is in «good» condition.
Zero stress guaranteed
Screen broken or device stolen? No problem! Have it repaired to ensure maximum service life, or take the opportunity to upgrade – quickly and easily.
Circularity
Mobiles that are exchanged are given a second life. Depending on its condition, your old device will be repaired, cleaned and resold or recycled in Switzerland.
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Get your device with Flex Upgrade and exchange it anytime
Flex Upgrade is available for all smartphones and tablets from Sunrise. Add Flex Upgrade directly when purchasing your device or activate the option within the first 28 days after receiving your smartphone or tablet. All tariff information can be found in the overview.
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Here's how it works:
Frequently asked questions
For repairs, you’ll be charged an excess of between CHF 50.– and CHF 150.–, depending on the original price of your device (excluding discounts).
Price of device – up to CHF 899.99: CHF 50.–
Price of device – from CHF 900.– to CHF 1399.99: CHF 100.–
Price of device – from CHF 1400.– to CHF 2500.–: CHF 150.—
The amount will be charged as part of your next Sunrise bill. Detailed information is available here: (here)
In case of damage, you can either: upgrade to a new device of your choice or have your current device replaced by the insurance provider. In either case, you’ll be charged between CHF 50.– and CHF 150.– depending on the original price of your device (excluding discounts):
Price of device – up to CHF 899.99: CHF 50.–
Price of device – from CHF 900.– to CHF 1399.99: CHF 100.–
Price of device – from CHF 1400.– to CHF 2500.–: CHF 150.—
Detailed information is available here
In the event of theft, you can either: upgrade to a new device of your choice or have your current device replaced by the insurance provider. In either case, you’ll be charged between CHF 50.– and CHF 150.– depending on the original price of your device (excluding discounts):
Price of device – up to CHF 899.99: CHF 50.–
Price of device – from CHF 900.– to CHF 1399.99: CHF 100.–
Price of device – from CHF 1400.– to CHF 2500.–: CHF 150.—
Detailed information is available here.
With Flex Upgrade, the choice is yours. You can switch to a less expensive or more expensive device. The monthly price of the device, as well as the Flex Upgrade fee, is calculated based on the retail price of the new device (excluding discounts).
Your previous device plan will be cancelled and all outstanding payments (including the remaining rate if you have Smart Upgrade) will be waived. A new device plan will be created and Flex Upgrade will be activated for the new device. You must return or send in your old device within 14 days of receiving the new one. If you fail to do so, you will be billed for any outstanding payments on your device plan (including the remaining rate if you have Smart Upgrade). The new device plan cannot be cancelled.
