Flex Upgrade – reporting damage

With Flex Upgrade, you have the following options:

• Upgrade your damaged or stolen device to a new one

• Have your damaged device repaired

• Have the insurance company replace your stolen device

This is your best option if you want to have a functional device again as soon as possible.

• Conveniently order your upgrade online, by phone at 0800 707 505 or pick up your new device directly from a Sunrise shop.

• Once you’ve received your new device, you have 14 days to transfer your data and send in your damaged device in the prepaid package. Alternatively, you can hand it in at a shop when you pick up your upgraded device.

This is the fastest way to replace your stolen device.

• Block your SIM card in My Sunrise.

• Report the theft and the IMEI number of your device to the police.

• Report your claim to the insurance company Chubb within 48 hours in a few easy steps, either online or by phone at +41 58 400 7997.

  (Business hours: Mon.–Fri.: 8:00 – 20:00, Sat.: 9:00 – 18:00)

• Conveniently order your upgrade online, by phone at 0800 707 505 or pick up your new device directly from a Sunrise shop.

The best option to get the longest-possible service life out of your device.

• Report your claim to the insurance company Chubb within 48 hours in a few easy steps, either online or by phone at +41 58 400 7997.

• (Business hours: Mon.–Fri.: 8:00 – 20:00, Sat.: 9:00 – 18:00)

• You’ll then receive confirmation of the damage by e-mail along with a return label.

• Print this return label and send in the device.

• If you own an iPhone, you can opt for certified repairs through any Apple Store or authorised Apple service provider worldwide. For more information, click here.

Your best option if you don’t want to sign up for a new device plan.

• Block your SIM card in My Sunrise.

• Report the theft and the IMEI number of your device to the police.

• Report your claim to the insurance company Chubb within 48 hours in a few easy steps, either online or by phone at +41 58 400 7997.

  (Business hours: Mon.–Fri.: 8:00 – 20:00, Sat.: 9:00 – 18:00)

• The insurance company will send you a replacement device.