My Sunrise
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    My Sunrise App

    The worlds of Sunrise and UPC in a single app

    The My Sunrise app unites the features of the My Sunrise and My UPC customer areas.

    You benefit from an even better overview of your products and a seamless transition between your two customer portals.

    Frau im Cafe mit Smartphone
    Here’s how to operate the app
    With the app, you can always keep an eye on all the important information about your products, bills and customer data.
    Download the My Sunrise app from the App Store or Google Play Store.
    Apple App Store button to download the My Sunrise UPC appGoogle Play Store button to download the My Sunrise UPC app
    My Sunrise portal start page in the My Sunrise UPC app
    Log in to your account

    As a Sunrise customer, please log in with your mobile or customer number or your registered e-mail address.
    The app will then automatically forward you to your customer area.

    If you also have a UPC account, you can log in there with your e-mail address.

    You can flexibly switch back and forth between your Sunrise and UPC accounts in the «App Options».

    Advantages of the My Sunrise app
    Keep track of your customer accounts at all times with the My Sunrise app and easily update your personal information and options at home and on the go.

    • Direct access to the Roaming Cockpit – giving you a convenient overview of your roaming fees and options.

    • Set favorites – for quick access to your most popular topics and features.

    • Push notifications – to always stay informed about disruptions, status changes to your orders and new bills.

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    Frequently asked questions about the My Sunrise app

    If you have already installed the My Sunrise app, you just need to update the app.

    The My UPC app is no longer supported.
    Please uninstall the My UPC app and download the new My Sunrise app from the App Store or Google Play Store.

    Please check that you are using the correct login credentials.

    As a Sunrise customer, you can use your mobile number, customer number or the e-mail address on file.

    To log in to your UPC customer portal, use your registered e-mail address.

    If you have forgotten your password, click on «Forgot password» and follow the instructions to reset your password.

    Open the app and log in to one of your customer portals.
    The «Guide» option will then appear at the edge of the screen.

    Click on it to select the product for which you need help. This can be the app itself, a subscription or one of your active devices.