Connect App

1. Download the Connect app from the App Store (iPhone) or Play Store (Android):
   
   
   
   

2. Log in using your My Sunrise or My UPC login details.
   
   Once you’ve logged in with your password, you’ll receive an email with a code that you’ll need to enter in the app. This is for your security so that no unauthorised persons can access your Wi-Fi settings.
   
   

   Note:

   • If you're a Sunrise customer, you’ll need your email address, account number or phone number, and your password.

   • If you're a UPC customer, you’ll need your email address and password.

1. Go to «Devices» > plus icon > «Network settings». Select your network and then tap on the «Edit» icon.
   
   

2. Enter a new network name and a new WiFi password.
   
   

3. Wait a few minutes. You’ll then need to update the Wi-Fi login details on all your devices, including those on which you’ve installed the Connect app.

1. Go to «Devices» > plus icon > «Network settings» and tap «Activate guest Wi-Fi» to create the Guest Wi-Fi account.
   
   

2. Enter a name and password for the guest Wi-Fi and tap «Save».
   
   

   After a few minutes the guest Wi-Fi should be visible.
   
   Note:
   Devices using the guest Wi-Fi have no access to other devices on the Wi-Fi network (e.g., Wi-Fi speakers).

You can use the Connect app to test the speed of your modem and Wi-Fi.

1. To perform a home scan, make sure you’re connected to your home Wi-Fi.
   

2. Scroll down to «Home scan» on the «For you» screen and tap on «Start home scan».
   

3. Follow the instructions on the screen and check the results.

   
   Note:
   If the performance is poor, the app will suggest a range of improvements, including ordering a Connect Pod. The app links you directly to the My Sunrise order page. As a UPC customer, you’ll have to order a Connect Pod by phone.
   
   

   Once you’ve completed the Wi-Fi test, you can also check whether your modem has a good connection to our network. Follow the steps on the screen. If you want to run a modem test without testing the Wi-Fi first, go to the device screen, tap the Connect Box icon, and then tap «Test modem speed».

• If the test shows that your connection would benefit from a Connect Pod, a message will appear once you’ve performed a home scan.

• If you already have Connect Pods and haven’t installed them yet, you can do so via «Devices» > plus icon > «Add Connect Pod» > «Start installation». Please follow the instructions on the screen.

• Go to the device screen and tap on a Connect Pod to check its connection status.

• Go to the device screen, tap on a Connect Pod, then tap «Find Connect Pod». The LED on the corresponding pod will now flash until you tap on «Found!».
  

  
  Note:

  • If you're a Sunrise customer, you don’t need to configure the Connect Pods via the app. You can simply plug them in and they'll connect to your existing Wi-Fi network automatically.

  • If you're a UPC customer, you’ll need to add the Connect Pods via the app.

You can save your Connect Box settings (such as the Wi-Fi name and password) as a backup in the cloud. If you replace the modem, you’ll be able to restore the settings. To do so, please proceed as follows:

1. Go to the «For you» screen and tap on the settings icon at the top left.
   

2. Make sure the «Automatically back up network settings» switch is enabled. When it's enabled, your Connect Box settings are stored in the cloud.
   
   

3. Falls Sie ein Zurücksetzen auf Werkseinstellungen Ihrer Connect Box durchführen müssen oder einen Modemtausch benötigen, werden die Modemeinstellungen wiederhergestellt.