For your Connect Pods to communicate optimally with each other, the two should be no more than six to nine metres apart and no further than one corridor or two rooms away.

This is especially important if you have very solid or thick walls, in which case you may need to reduce the distance even further.
In general, you should position Connect Pods alongside partition walls, if possible.

Note:
You can also check the quality of your Internet connection via the Sunrise Smart WiFi app.

If you don’t have the app yet, download it now! Get it from the App Store (iPhone) or Play Store (Android):

The number of Connect Pods you need depends on the size of your home:

• Small apartment: < 70m² | < 3 rooms
  You do not need a Connect Pod for the modem.
  
  

• Medium-sized apartment: 70 – 100m² | 4 rooms +
  You need one Connect Pod.
  
  

• Large apartment or house: 100 – 150m²
  You need two Connect Pods.
  
  

• Very large house: 70m² per floor
  You need one Connect Pod per floor.

Please note that the above information is intended as a guideline only.
Solid partition walls and angled rooms may result in the need for more Connect Pods.

Note:

When you buy a Sunrise Smart WiFi package, you get two Connect Pods: a free one for connecting to the modem via an LAN cable and a second one that plugs into a power socket (CHF 5.– a month/free with L and XL subscriptions).

The best option is to distribute your Connect Pods around your home, connecting one Connect Pod to the modem via a LAN cable.

Plug the Pod into a power socket where there is good WiFi reception. This allows the Pod to connect optimally to another Pod and boost the WiFi signal further.

Position the Pods as centrally as possible within your home. If your home has concrete floors or insulated walls, make sure your additional Pod is placed near the staircase. This will allow the Wi-Fi signal to reach the next floor via the staircase.

One possible reason is that you're not using enough Connect Pods for the size of your home.
One Connect Pod supplies approximately two rooms with optimal WiFi.

It's also possible that your Connect Pods are too far away from one another.
Is the LED light on one of your Connect Pods blinking?
In this case, it's not connected to your network. Position your Connect Pods a maximum of six to nine meters apart.


Note:
Tips and tricks for better WiFi reception can be found here.

There are two possible reasons for this:
Either your Connect Pod is too far away from other Connect Pods or your modem, or the power supply isn't working.

Please proceed as follows:

1. Make sure that your Connect Pod is positioned no more than six to nine metres (one corridor or two rooms) away from other Connect Pods, and you connect a Connect Pod to the modem via an LAN cable.

2. Next, please check whether your power socket is working properly by plugging in another device (e.g. a lamp).

3. If it is, plug your Connect Pod back into the socket. The LED light should now light up briefly and then start blinking. If this doesn’t happen, your Connect Pod is probably faulty. Please contact our Support team to exchange your device.

If you own a Sunrise Internet Box, Sunrise Internet Box Fiber or Sunrise Internet Box Fiber Zyxel:

Your TV Box won’t connect to the WiFi of the Connect Pods. However, you can connect your TV Box to the Connect Pod via a LAN cable.