Installation instructions

Download the Sunrise Smart WiFi app from the App Store (iPhone) or Play Store (Android):



Log in using your My Sunrise details. Your username is your email address, mobile number, customer number or landline number.

Once you’ve logged in with your password, you’ll receive an email with a code that you’ll need to enter into the app. This is for your security and means that no unauthorised person can access your Wi-Fi settings.

1. Restart your Internet modem
To do so, press the power button on the left-hand side of your modem.
Your modem is now switched off. Press the button once more to turn the modem on again.

2. Connect one of the Connect Pods to the modem
Use the Ethernet cable provided to do so.

3. Plug the Connect Pod into a wall socket
A constant white light should now be on at the front of your Connect Pod.

After a short time, the white light on the front of your Connect Pod will start to pulse.
This can take a few minutes.

As soon as your Connect Pod has established a connection, the light will turn off again.

You can now activate your second Connect Pod and add it to the network.

You do not need to use an Ethernet cable to connect any additional Connect Pods to the modem. Simply follow the instructions for installing additional Connect Pods, which can be found further down on this page.

Finally, connect all devices to the new Wi-Fi for optimal reception throughout your home.