Flex Upgrade with AppleCare Services

Protection, service, support and iCloud+ for your iPhone

Flex Upgrade for iPhone includes service and support from Apple, with certified repairs at Apple Stores and Apple Authorized Service Providers using genuine Apple parts, and priority access to Apple Support. You also get iCloud+ with 50 GB of storage, free for the duration of your plan.

Key features

  • Accidental damage protection

  • Battery coverage

  • Express Replacement Service

  • Same-day screen repair in most major metropolitan areas world wide

  • Apple-certified repair or replacement with genuine Apple parts

  • Repair service at Apple Stores and Apple Authorized Service Providers

  • Priority access to Apple Support

  • iCloud+ with 50GB of storage

  • iCloud Backup to keep your content safe and secure in the event of theft, loss or damage

  • Privacy protections for web browsing and email with iCloud Private Relay and Hide My Email

Support directly from Apple

How to get technical support

Flex Upgrade for iPhones includes direct access to Apple Support via chat or phone. Visit getsupport.apple.com or call 0800 00 1853 to speak with an Apple Support Advisor.

How to get service

The best place to start is getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.

Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you. Call 0800 00 1853 to speak directly to an Apple Support Advisor.


For accidental damage repairs

Please place an insurance claim with the insurer Chubb before visiting an Apple Store or Apple Authorized Service Provider. The best place to start the insurance claim process is chubclaim. Call +41 58 400 7997 to speak directly to a Chubb claim expert.

How to redeem iCloud+ offer

Once you have started your Flex Upgrade plan, look for a notification from Apple with the details of your iCloud+ offer or redeem it in your iPhone Settings app.