Contact us

Contact us personally
Mon. - Fri. 08:00 a.m. - 10:00 p.m., Sat. - Sun. 08:00 a.m. - 6:30 p.m.

1. My Sunrise
You can find a summary of your outstanding bill amounts at any time in My Sunrise. You can also pay there directly.

2. Key combination
Check the payment status of your bills using a key combination: *134# call button

My Sunrise
The My Sunrise invoice assistant explains your bill in detail

1. My Sunrise
You can change the payment method, delivery, address, and format in the bill settings in My Sunrise.

2. Sunrise help
You will find full information on the topics of bill delivery and payment in our help section.

1. My Sunrise
You can find a summary of your outstanding amounts, block services, or set a cost limit for your mobile subscription at My Sunrise.

2. Key combinations
View current costs using a key combination: *133# call button
Check the payment status of your bills using a key combination: *134# call button

3. Sunrise help
You will find full information on the topic of cost control in our help section.

1. My Sunrise
You can block premium SMS in My Sunrise – all services, or just individual categories or SMS short numbers.

In My Sunrise, you can set a cost control limit for Sunrise Pay or block usage entirely under "Blocking".

2. Sunrise help
You will find full information on the topics of Premium SMS and Sunrise Pay in our help section.

My Sunrise
You can download your bill as a PDF or request a copy of the bill by mail in My Sunrise.

If you only want a payment slip, you can order it in "Pay outstanding amounts" under "Payment method," or you can just display the payment slip information and pay it by online banking.

Sunrise help
In our help area, you can learn how to avoid reminder fees and blocked connections and find tips on unblocking a blocked connection.

My Sunrise
You can find a summary of your outstanding bill amounts at any time in My Sunrise. You can also pay there directly or request an extension of the payment deadline.

1. My Sunrise
Enter your move online in My Sunrise.

2. Sunrise help
You will find full information on the topic of moving in our help section.

1. My Sunrise
You can view your contracts, insurance policies and warranty receipts at any time in My Sunrise.

2. Sunrise help
You will find full information about our durations, deadlines and notice periods in our help section.

1. My Sunrise
You can view your customer information, such as address, e-mail address or correspondence language, at any time in My Sunrise and change it if necessary.

2. Sunrise help
You will find full information on the topic of customer data in our help section.

1. Sunrise help
You will find full information on your passwords and logins in our help section.

2. My Sunrise
Request a My Sunrise login here. Do this if you are logging in for the first time or if you have forgotten your password.

My Sunrise
You can submit a change in ownership for your mobile subscription or your Internet/landline product in My Sunrise under "Contract" for the subscription concerned. The user change is then completed through the Sunrise ID Checker app.

Reporting a death
Report a death to us using the form below and determine how to proceed with regard to existing contracts.

My Sunrise
Follow the current status of your orders in My Sunrise.

Interactive instructions
Our interactive instructions will lead you step by step through the process for setting up your mobile phone or tablet. Internet, MMS, e-mail, WLAN, apps, software, Wi-Fi calling, VoLTE and security – all explained step by step.

1. Interactive instructions
Our interactive instructions will lead you step by step through the process for Internet installation. Setting up a modem and WLAN, using settings and connecting devices – all explained step by step.

2. Sunrise help
You will find full information on the topic of Internet setup and home installation in our help section provided by technical support.

1. Interactive instructions
Our interactive instructions will lead you step by step through the process for installing and setting up your Sunrise TV. Tips for TVs, recordings, security and special functions – all explained step by step.

2. Sunrise help
In our help section, you will find full information on the topic of setting up Sunrise TV and home installation by our technical support staff.

Interactive instructions
Our interactive instructions will lead you step by step through the process of setting up your hotspot or Wi-Fi modem. Installation, setting up a modem, using settings, and much more – all explained step by step.

1. My Sunrise
You can manage all your products online in My Sunrise. Full information and features are available to you there.

2. Sunrise help
You will find full information on the topic of mobile phones in our help section.

My Sunrise
You can immediately block your SIM card in My Sunrise in the case of loss or theft.

You can also order a new SIM card in My Sunrise or get one in a Sunrise shop.

1. Sunrise Cockpit
Sign up for options and manage your roaming settings in the Sunrise Cockpit.

2. Sunrise help
You will find full information on the topic of roaming in our help section.

1. My Sunrise
You can manage all your products online in My Sunrise. Full information and features are available to you there.

2. Sunrise help
You will find full information on the topic of Internet products in our help section.

1. My Sunrise
You can manage all your products online in My Sunrise. Full information and features are available to you there.

2. Sunrise help
You will find full information on the topic of landline networks in our help section.

1. My Sunrise
You can manage all your products online in My Sunrise. Full information and features are available to you there.

2. Sunrise help
You will find full information on the topic of Sunrise TV in our help section.

1. My Sunrise
You can manage all your products online in My Sunrise. Full information and features are available to you there.

2. Sunrise help
You will find full information on the topic of mobile Internet in our help section.

1. Sunrise help
You will find full information on the topic of Sunrise mobile network issues in our help section.

2. Interactive instructions
Our interactive instructions will lead you step by step through the most important functions of your mobile phone or tablet.

1. Sunrise help
You will find full information on the topic of Internet and landline network issues in our help section.

2. Interactive instructions
Our interactive instructions will lead you step by step through the most important functions of your modem.

1. Sunrise help
You will find full information on the topic of Sunrise TV issues in our help section.

2. Interactive instructions
Our interactive instructions will lead you step by step through the most important functions of Sunrise TV.

Sunrise help
You will find full information about known disruptions and maintenance work in our help section. Our technicians do their best to ensure that any disruptions are rectified as quickly as possible.

Sunrise help
You will find full information about the Sunrise ID Checker app for free digital customer identification in our help section. Step by step instructions, data protection, and resolving issues.

Sunrise help
You can cancel by phone or chat, but it is not possible to cancel in writing. You will find full information on the topics of cancellation and number transfer in our help section.

If you prefer to write us, please use the form here. We aim to answer to written requests within 48 hours.

For an immediate solution please contact us by phone.

Sponsoring page
Visit the Sunrise sponsoring page to submit your sponsoring inquiry.

Contact form
Please submit your complaint using the contact form. Please provide us with copies of any necessary documents.

If you are being threatened (for example, harassment, stalking, anonymous or abusive calls), always report it to the police first.

If you want to identify the caller, submit an application for information (for a fee of CHF 70.00) with this form:

We work towards developing and operating the best mobile network in Switzerland Do you have an issue relating to the mobile network infrastructure? Please let us know using the form below.
For questions regarding the availability and use of Sunrise Mobile products, please contact our customer service. Such requests made using this form will not be answered.

Does your inquiry fall into a category other than the ones mentioned above? You might find your solution in one of our customer service sections:

My Sunrise – more than a customer center
View and pay bills, manage subscriptions and options, maintain customer data – now conveniently online.

Sunrise Cockpit – free access worldwide
Sign up for options and manage your roaming settings for mobile phone use abroad.

Sunrise help
In our help section you will find tips and tricks, configurations and instructions, important information, and much more.