CS9995: No Wi-Fi connection to the modem
What you can do
Connect your TV Box via the LAN cable

Connect the Sunrise TV Box to the modem using a LAN cable, then check whether the problem has been resolved. You will get the best possible connection with the LAN cable.

Connect LAN cable

Optimize your Wi-Fi

If you cannot connect your box via a LAN cable, follow our tips & tricks to optimize your Wi-Fi, and then try to re-establish a Wi-Fi connection.

Optimize Wi-Fi

check the network connection of your Sunrise TV Box, click on the cogwheel icon in the menu. Then click on Info on the right. Select the menu item «Diagnosis» to view the status of your connection.

Has the problem still not been resolved?


Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.

Does your problem persist?

Please contact us by phone.