CS9995: Connection error
Please follow the steps below to resolve the issue:
1
Check your Internet connection

  • Check that all cables are properly connected and that none have been accidentally unplugged or bent.

  • Restart your Internet modem by disconnecting it from power for 30 seconds. Wait 5 minutes, then check the Internet connection again.

  • If the Internet still doesn’t work, use the personalized technical support in My Sunrise.

2
Restart your TV Box

Restart your TV Box by unplugging it from the power for 30 seconds.

3
Connect your TV Box with a LAN cable

Using a LAN cable provides the best possible connection. Check that the LAN cable is properly connected to both the modem and the Sunrise TV Box. Make sure you hear a “click” when plugging it in.

4
Use the Sunrise Community

Get help and solutions from other customers and experts in the Sunrise Community.

5
Contact us

If the problem persists, please contact us.