CS2505: Playback not possible
Please follow the steps below to resolve the issue:
1
Watch another show using the Replay function

If the issue occurs only with a specific program, it is a problem related to that particular broadcast. Unfortunately, we cannot fix it, as the issue lies with the broadcaster.

If the issue occurs with all programs, please follow the next steps.

2
Restart your TV Box

Restart your TV Box by unplugging it from the power for 30 seconds.

3
Run a system diagnosis

Check the network connection of your Sunrise TV Box as follows:

  • Press the Home button on your remote control.

  • In the menu, select the gear icon in the top right corner and press "OK".

  • Then choose "System" and select "Diagnostics" to view the status and speed of your connection.

  • If a problem is detected, follow the on-screen instructions.

4
Use the Sunrise Community

Get help and solutions from other customers and experts in the Sunrise Community.

5
Contact us

If the problem persists, please contact us.