Using a LAN cable provides the best possible connection. Check that the LAN cable is properly connected to both the modem and the Sunrise TV Box. Make sure you hear a “click” when plugging it in.

If a connection via LAN cable is not possible, follow our tips to optimize your WiFi and then reconnect to the WiFi network.

Get help and solutions from other customers and experts in the Sunrise Community.

If the problem persists, please contact us.