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    • Wi-Fi topics

    Optimizing your Wi-Fi

    Tips & tricks for better Wi-Fi reception

    TIP: Boost your Wi-Fi reception with Connect Pods
    Do you have a large home or a labyrinth of rooms? Then Connect Pods will help carry the Wi-Fi signal to every room.
    Find out more
    More tips & tricks
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    Are you experiencing a disruption?

    First check whether there is a known outage before you despair at the state of your Wi-Fi reception.

    Location & positioning of your modem

    The location and positioning of your modem has a significant impact on the quality of Wi-Fi coverage in your home.

    How to keep your modem happy:

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    Slightly elevated location

    This will enable the Wi-Fi waves to simply glide over furniture and other obstacles.

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    Free-standing location

    Your modem needs some personal space. Don’t hide it in cabinets or on shelves, and give the Wi-Fi waves space to unfold.

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    Facing into the room

    The LEDs on your modem should face into the room.

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    In an upright position

    Position your modem as instructed by the manufacturer.
    Please do not place it on its side.

    Things to avoid:

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    Locking away or hiding the modem

    Don’t lock your modem away in a cabinet or storage room and don’t hide it in a back corner of a shelf either.

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    Positioning the modem in a corner

    The Wi-Fi waves coming from your modem should be able to spread out over a 350-degree angle.

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    Laying the modem on its side

    Position your modem as instructed by the manufacturer.
    If you lay the modem on its side, the Wi-Fi waves will not be able to spread out properly.

    Avoid sources of interference

    Give your modem space to breathe!

    Do not place the following devices near your modem:

    • Base station of a cordless phone

    • Baby monitor

    • Microwave

    • Bluetooth devices

    • Surveillance cameras

    Select the right frequency

    A frequency band refers to a particular frequency range within which signals can be sent.

    Which frequency should you choose?
    This depends on your device, its location and its usage.

    2.4 GHz network:

    • Broad range

    • Relatively slow connection (e.g., for household devices with Internet access, normal surfing)

    5 GHz network:

    • Low range

    • Fast connection (e.g., for streaming, video conferences)

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    Good to know for Connect Box customers

    Both frequency bands – 2.4 GHz and 5 GHz – are activated at the same time on the Connect Box 1 and Connect Box 2. The modem selects the better frequency automatically.

    LAN instead of Wi-Fi

    You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).