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Wi-Fi topics

Optimizing your Wi-Fi

Tips & tricks for better Wi-Fi reception

TIP: Boost your Wi-Fi reception with Connect Pods
Do you have a large home or a labyrinth of rooms? Then Connect Pods will help carry the Wi-Fi signal to every room.
Find out more
More tips & tricks
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Are you experiencing a disruption?

First check whether there is a known outage before you despair at the state of your Wi-Fi reception.

Location & positioning of your modem

The location and positioning of your modem has a significant impact on the quality of Wi-Fi coverage in your home.

How to keep your modem happy:

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Slightly elevated location

This will enable the Wi-Fi waves to simply glide over furniture and other obstacles.

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Free-standing location

Your modem needs some personal space. Don’t hide it in cabinets or on shelves, and give the Wi-Fi waves space to unfold.

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Facing into the room

The LEDs on your modem should face into the room.

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In an upright position

Position your modem as instructed by the manufacturer.
Please do not place it on its side.

Things to avoid:

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Locking away or hiding the modem

Don’t lock your modem away in a cabinet or storage room and don’t hide it in a back corner of a shelf either.

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Positioning the modem in a corner

The Wi-Fi waves coming from your modem should be able to spread out over a 350-degree angle.

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Laying the modem on its side

Position your modem as instructed by the manufacturer.
If you lay the modem on its side, the Wi-Fi waves will not be able to spread out properly.

Avoid sources of interference

Give your modem space to breathe!

Do not place the following devices near your modem:

  • Base station of a cordless phone

  • Baby monitor

  • Microwave

  • Bluetooth devices

  • Surveillance cameras

Select the right frequency

A frequency band refers to a particular frequency range within which signals can be sent.

Which frequency should you choose?
This depends on your device, its location and its usage.

2.4 GHz network:

  • Broad range

  • Relatively slow connection (e.g., for household devices with Internet access, normal surfing)

5 GHz network:

  • Low range

  • Fast connection (e.g., for streaming, video conferences)

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Good to know for Connect Box customers

Both frequency bands – 2.4 GHz and 5 GHz – are activated at the same time on the Connect Box 1 and Connect Box 2. The modem selects the better frequency automatically.

LAN instead of Wi-Fi

You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).