PROGRESS

TARGETS

Network and service quality

  • Sunrise aims to maintain a very high network availability of > 99.9%, in each, mobile and fix network.

 Digitalisation and innovation

  • In 2024, Sunrise aims to launch a successful pilot of its Digital Inclusion & Volunteering Project with Caritas. This means sufficient registrations from Sunrise employees and the implementation of a stable long-term oriented project.

  • Sunrise is committed to achieve a Digital to Call Rate of ≤ 8% in 2024 which is below the previous year's level. It shows how often a customer calls Sunrise after a digital interaction in mySunrise. A low value indicates successful deflection of calls by self-service.