Network and service quality

Sunrise customers benefit from a multi-award-winning mobile network. The renowned «connect» test has awarded the Sunrise network the highest rating of «outstanding» eight years in a row. Sunrise provides a network that covers virtually the entire country (99.98%) and delivers world-leading quality for voice and data connections. And its network stability is even better – Sunrise offers availability of 99.9%. As well as having the best mobile network, its hybrid fibre network means that Sunrise delivers genuine giga speeds to over 90% of Swiss households.

Outstanding service quality complements the company’s outstanding network, and «connect» recognised this with its award for the best customer service for the second time in a row in 2023. Sunrise customer service sets the benchmark and also achieves the highest score throughout Germany, Austria and Switzerland. This is mainly due to the superb quality of advice and the friendliness of employees. 

Our target