Sunrise IMPACTS

PROGRESS

Connecting people and enabling digitalisation

Thanks to the outstanding quality of our network and our innovative products, we enable digital progress in society. We are proud to be an integral part of everyday life and to build connections between people.

Company targets

NETWORK QUALITY AND RELIABILITY

Good connectivity and stability are key to product quality for a telecom-services provider and also have a significant economic impact on customers, suppliers and employees. Sunrise therefore aims continuously to reduce the number of network incidents in general and to ensure high-quality network performance through a dedicated and ISO 22301-certified business-continuity management system (BCMS).

Our network

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DIGITALISATION AND INNOVATION

Nowadays, new innovative solutions often build on high bandwidth, availability, reliability and low latency. Therefore, Sunrise plays an important role in contributing to the digital transformation of society and industry. As a lack of digital access can lead to social or cultural isolation, Sunrise is committed to improving digital access and inclusion for all.

Sunrise is investing in innovation to develop new digital services and products. With these, Sunrise supports businesses in forging ahead with future-focused technological developments, including 5G and the Internet of Things (IoT) and contributes to its customers’ digital transformation.

IoT

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Sunrise wishes to give everyone the opportunity to be part of the digital world and is committed to ensuring that people in Switzerland living at or below the poverty line have access to digital services, education and infrastructure. Through a collaboration agreement, Sunrise provides its partner Caritas with know-how, volunteers, shops as locations for meetings, subsidised products and financial support. In August 2023, Sunrise and Caritas launched two mobile and two Internet subscriptions, and a TV product, at strongly discounted rates.

As a company operating in the digital space, we believe we have a social responsibility to give people on a low budget the opportunity to participate in digital life and thus stay connected with their friends and family.

Nike Möhle, Vice President Comms & Sustainability

Sunrise has also set up a programme with Caritas to support people with a KulturLegi ID in improving their digital skills in its own shops, trained by Sunrise employees as part of the volunteer program. The Sunrise volunteering programme for digital inclusion will start in March 2025.

USER PROTECTION AND SATISFACTION

Sunrise is committed to providing a high-level of customer experience. With the help of a wide range of channels, tools, artificial intelligence and dedicated teams, customer satisfaction is continuously improved. In addition, Sunrise prioritises youth media protection, as young people in particular should be protected in the digital world.