AWARD-WINNING NETWORK AND BEST CUSTOMER SERVICE

The Benefit Program includes exclusive offers for mobile, TV and Internet products and other benefits for residential customers of Sunrise who are eligible to receive them through their employer. The participating companies and associations provide a variety of offers and discounts. Once you've authenticated yourself with your business email address or an access code, you can find out what terms and benefits are available to you.

Sunrise takes over the porting

Everything is very simple, step by step within the order process

1. Enter three details about your current contract
2. We take care of all the handling
3. You get a confirmation by SMS or email
4. Authorise us to cancel your current contract
5. You take your number with you on the appointed day

Need help with the details of your current contract?

Simply text INFO to 503 for free and find out:

• as of when you can take your number with you free of charge

• which fees apply in case of an immediate transfer

• who is the legal owner of your current contract

New customers

As soon as you as a new customer purchase a new product via this order page, the discount will be applied automatically and will appear on the first bill that covers a full month.

Existing Sunrise customers

If you already have active Sunrise private subscriptions, you can add discounts to your existing subscriptions easily via your My Sunrise customer account Benefit Program.

1. Log in to My Sunrise.

2. Click on My Products and continue to the Benefit Program overview.

Now you can select the subscriptions that are eligible for the Benefit Program from the Mobile Services and Internet & TV menus.

- If your subscription is eligible for the programme, you can activate the discount accordingly.

- If your subscription isn’t eligible, you’ll have to switch to a subscription that’s eligible for the Benefit Program first. In this case, we recommend that you visit a Sunrise shop or call the hotline 0800 300 708 to make the switch.

Employees or members residing in Switzerland are entitled to up to five mobile subscriptions, unless something else has been agreed with the company, association or organisation. Employees or members who are resident abroad and hold a G residence permit can also obtain the subscriptions without a device plan. A manual credit check is required. In this case, it’s best to enquire at a Sunrise shop.

The contract period for Mobile and Home subscriptions (Internet, landline and TV) is at least 12 months. If you select a promotional offer, the contract terms apply.

The usual activation fee for Mobile (CHF 59.90) and Home (CHF 99.90) will be charged, unless communicated otherwise through a Benefit Program promotion.

This depends on the offer for your company, association or organisation. Employees with Freedom mobile subscriptions

can switch their subscription at any time. Employees with Up mobile subscriptions can always switch their subscription at the end of the month. You can find out which offers are available to you once you've verified your eligibility and logged in to the Benefit Program portal.

Family members can also participate in the program if they are listed on the employee’s/member's main account.

Additional options or packages for the particular subscription can be purchased via My Sunrise.

Employees or members residing in Switzerland are entitled to up to five mobile subscriptions, unless something else is agreed with the company/association or organisation. Employees or members who are resident abroad and hold a G residence permit can also obtain the subscriptions without a device plan. A manual credit check is required. In this case, it’s best to enquire at a Sunrise shop.

All mobile subscriptions in the Benefit Program let you surf on the Sunrise 5G network.

The discount will be listed on the bill for each number and deducted accordingly.

If you’re switching providers, you’ll need to provide the details of your current contract (including the cancellation date) when you order online or in a Sunrise shop. Sunrise will take care of the rest. You will not incur any transfer costs. Depending on the contractual conditions, it can take up to 60 working days to complete the transfer.

New customers

As soon as you as a new customer purchase a new product via this order page, the discount will be applied automatically and will appear on the first bill that covers a full month.

Existing Sunrise customers

If you already have active Sunrise private subscriptions, you can add discounts to your existing subscriptions easily via your My Sunrise customer account Benefit Program.

1. Log in to My Sunrise.

2. Click on My Products and continue to the Benefit Program overview.

Now you can select the subscriptions that are eligible for the Benefit Program from the Mobile Services and Internet & TV menus.

- If your subscription is eligible for the programme, you can activate the discount accordingly.

- If your subscription isn’t eligible, you’ll have to switch to a subscription that’s eligible for the Benefit Program first. In this case, we recommend that you visit a Sunrise shop or call the hotline to make the switch. You will find the number after entering your business email or an access code on this page.

Your affiliation with a company as an employee or membership of an association needs to be renewed with a new eligibility check every 12 months.

Your affiliation with a company as an employee or membership of an association needs to be renewed with a new eligibility check every 12 months.

Prior to the end of the 12-month period, the account holder will be prompted to renew the discount. You can renew the discount for another 12 months in My Sunrise by entering your business email address. Alternatively, you can visit a Sunrise shop and use the Benefit Program registration form.

If you don’t renew it in time, the discount will be lost. The contract between Sunrise and the employee will continue, but the regular subscription rate will be charged.

The discount will continue for the rest of the period until you’re prompted to renew the discount.

If the customer is no longer employed by the company at that time, authentication for the renewal cannot be performed. This means the discount(s) will no longer apply after the 12-month period expires. The subscription will continue under the standard terms. In this situation, we recommend that you contact us at an early stage.

In principle, yes, but a fee will be charged for early cancellation. The cancellation fee is calculated by multiplying the standard subscription fee (without discount) by the number of remaining months.

You’re already a member of the Benefit Program and you’d like to switch to an eligible subscription within the programme.

Employees with Freedom mobile subscriptions can switch to a different subscription at any time via the My Sunrise customer portal.

Employees with Up mobile subscriptions can always switch to a cheaper Up mobile subscription at the end of the month. To do so, please contact the hotline.

You can switch to a more expensive Up mobile subscription yourself at any time via the My Sunrise customer portal

You can find out which offers are available to you once you verify your eligibility and log in to the Benefit Program portal.

If you change your employer within the 12-month period, you’ll be entitled to receive the discounts to the end of this period.

Are you moving to a company that's also a member of the Benefit Program? You can now simply change your named employer via My Sunrise in order to benefit from the terms of your new company.

1. Log in to My Sunrise.

2. Click on My Products.

3. Scroll to the Benefit Program overview.

Below the overview, you’ll find the following note:

«Have you changed your employer or institution? Click here...»

4. You can now carry out authentication for the new employer(s).