Information on Sunrise UPC

As of November 11, 2020, UPC and Sunrise are no longer competitors. Since May 1, 2021, they have been operating under the name Sunrise UPC LLC as a single subsidiary of the parent company Liberty Global.

The integration process is progressing steadily. Sunrise UPC offers the unique combination of Switzerland’s leading gigabit fiber optic cable network and one of the world’s best mobile networks. This landline-mobile convergence has turned Sunrise UPC into the strongest challenger and a driving force for competition and innovation in the Swiss market.

Sunrise UPC focuses on providing top-quality services, and the quality of service remains our top priority.

Sunrise UPC will develop its brand portfolio with the aim of becoming a single leading brand. However, it will take several months or quarters until Sunrise UPC can operate under a uniform brand name everywhere and for all products. Sunrise UPC will prepare for this accordingly and support customers along the way. Until then, Sunrise UPC will continue to sell the independent products under their respective brand names.

Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. 

FAQ

  • Sunrise UPC will develop its brand portfolio with the aim of becoming a single leading brand. However, it will take several months or quarters until Sunrise UPC can operate under a uniform brand name everywhere and for all products. Sunrise UPC will prepare for this accordingly and support customers along the way. Until then, Sunrise UPC will continue to sell the independent products under their respective brand names.

    Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. 

  • The terms of ongoing promotions and subscriptions continue to apply as communicated in the offer.
  • Yes. All offers from both brands are available in all Sunrise and UPC shops (over 100 shops in total).
  • Yes, 100+ Sunrise and UPC shops offer the most important services (e.g., address changes) for both brands. 
  • Yes, you can also return Sunrise hardware to a UPC Shop. 
  • Yes, as long as there is no current contractual relationship with Sunrise, you can benefit from the current promotions. The prices for existing customers also apply to UPC customers. 
  • No. Sunrise UPC sells the independent products under their respective brand names. Our customers will continue to have access to all of our products and services – all existing subscriptions and contracts will still be valid.

    This also means that they will not have a special right of cancellation (i.e., they will not have the option of an extraordinary termination without observing the notice period and any minimum durations).

  • No. Sunrise UPC sells the independent products under their respective brand names. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.
  • No. Sunrise UPC sells the independent products under their respective brand names. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. 
  • Following the merger of Sunrise and UPC, we have been migrating UPC Mobile customers to the Sunrise UPC mobile network in batches since mid-June. The migration will take place automatically for residential customers and they can continue using their mobile phones as usual. Once they have switched to the Sunrise UPC mobile network, UPC Mobile customers will benefit from the best mobile data network in Switzerland and the greatest 4G/LTE coverage – over 97% of Switzerland’s land area. This means that the Sunrise UPC mobile network reaches 99.9% of the Swiss population. All existing subscriptions and contracts will still be valid. Sunrise UPC will continue to focus on providing its services to the highest standard. The quality of service for all customers and partners is and will remain our top priority.