Information on the integration of Sunrise and UPC

As of 11 November 2020, UPC and Sunrise are no longer competitors but are both subsidiaries of the same parent company, Liberty Global.

The integration of the two companies is progressing rapidly, resulting in a unique combination of Switzerland’s leading gigabit fiber optic cable network and one of the world’s best mobile networks. This fixed-mobile convergence is creating a real, even stronger challenger that will drive competition and innovation in the Swiss market. UPC and Sunrise are continuing to focus on providing their services to the highest standard, and the service quality will remain our top priority.

Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. Starting on 1 March, customers of Sunrise and UPC will benefit from joint WOW offers and WOW advantages. Our customers will continue to have access to all our products and services – all existing subscriptions and contracts are still valid.

FAQ

  • The conditions of the current promotions and subscriptions apply as communicated in the offer.
  • Yes. Starting on 1 March, all offers of both brands will be available in all Sunrise and UPC shops (a total of over 100 shops).
  • Yes, in the more than 100 Sunrise and UPC shops the most important services (such as address changes) will be offered for both brands.
  • Yes, Sunrise hardware can also be brought back to a UPC shop.
  • Yes, as long as you do not currently have a contractual relationship with Sunrise, you can benefit from the gifting promotion.
  • No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. Our customers will continue to have access to all our products and services – all existing subscriptions and contracts are still valid.
    Therefore, there is no special right of cancellation (i.e. no extraordinary possibility of termination without observing the notice period and any minimum contract period).
  • No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. As before, customers pay their bills for UPC and Sunrise separately.
  • No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise.
  • All existing subscriptions and contracts are still valid. UPC and Sunrise will continue to focus on providing their services to the highest standard. The service quality for all customers and partners will remain our top priority. UPC and Sunrise are working together on integration. The new company will result in a unique combination of Switzerland’s leading gigabit fiber optic cable network and one of the world’s best mobile networks. UPC Mobile customers will be able to benefit from the Sunrise mobile network and will be informed of details in due time.