Video conferences and business calls
Apps for video and desktop sharing are required for remote meetings. Microsoft currently offers its MS Teams software to all users free of charge. This also makes it possible to offer customer care in a digital manner – very similar to meeting in person.
To make sure your customers can reach you, your employees must remain available at home on their usual business number. It is now possible to activate call forwarding (sometimes at a fee). This raises questions about cost sharing for private mobile subscriptions, especially for employees who do not have a business cell phone. A much easier way to solve this problem is to integrate your company landline number into MS Teams. However, this is only possible with a fee-based license, and not with the current free version. A so-called Managed SIP Trunk is used to assign your landline number to the relevant MS Teams user.
This integration is still possible now, because no on-site installation is required. One major advantage of this VoIP solution is that there are no costs for national or international calls and that you no longer need any expensive maintenance of your telephone infrastructure.
Your employees are available on any device on which they’ve installed the MS Teams app. This way, you can optimize the business availability of your company.
Sunrise and Mircosoft support Swiss companies and offers several solutions for free.
