Important information: due to the very high number of requests received via this platform we do our best to answer you within 5 working days. For any urgent request you can also go directly to one of our dedicated shops:

• IT shop @ Philip Morris Products S.A. Neuchâtel - Mon to Thurs 10am-1pm & 2pm-6pm,
Fri 10am-1pm & 2pm-5pm

• Sunrise shop Rue de l'Ale 38, 1003 Lausanne
• Sunrise shop Rue Saint-François 8, 1003 Lausanne
• Sunrise shop Place de la Gare 2, 1003 Lausanne
• Sunrise shop Rue Haldimand 20, 1003 Lausanne
• Sunrise shop Grand'Rue 4, 2000 Neuchâtel
• Sunrise shop Rue du Mont-Blanc 20, 1201 Geneva

Thank you for your understanding!
Your Sunrise Team.

If you wish to be contacted by one of our Sunrise agents:

1.                Download and fill out the legitimation form
2.                Fill in the contact form and upload the legitimation form
                   together with your ID documents
3.                Fill in all required fields
4.                A Sunrise agent in your area will contact you to manage your request.