I don't want to record a video of my face, so what should I do?

Most recently modified:

When you place an order, you can have your identification confirmed by the postman. This means you will have to be personally present when the package is delivered and confirm your identification. 

If you have already selected identification through the Sunrise ID Checker app and now want to have your identification confirmed by the postman instead, you can change this selection via the e-mail that you received for identification. To do this, click on the "Online order acceptance" link at the end of the e-mail and confirm the change you want to make.

Were we able to answer your question?

Help us to improve this support page.