No reception on mobile phone

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If you do not get a signal, please restart your mobile phone first. If the problem persists, please take the following steps:

  1. Check network coverage in the area you are in.
  2. Check for any current trouble reports.
  3. If you are the only one who has this problem, please check your SIM card by inserting it into a different hardware device to ensure that your hardware is working properly. If your hardware is defective, please visit a Sunrise center near you.

Using the free Sunrise mobile network app, you can test network quality and speed in your area and provide us with feedback. This helps us to continue to enhance our mobile network.

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