Who is eligible for the Netflix promotion?
To enjoy the Netflix promotion, simply order Sunrise Home Unlimited (part of Sunrise One). This offer is available to both existing and new Netflix customers.
(Note: Promotional offers cannot be redeemed on accounts billed through iTunes or Google Play. Your Netflix promotion can be redeemed by first canceling your iTunes or Google Play billed Netflix account and then redeeming your promotion once your current billing period has ended.)
How do I redeem the promotional offer?
1. After you have made the qualifying purchase, we will send you an email containing a redemption URL. (Note: After contract signature it takes between 2 and 10 days for the email to be sent.)
2. Click the link and follow the instructions to redeem your offer.
3. You will be redirected to Netflix.com to either:
a. Sign in and redeem the offer on your existing Netflix account, or
What is the value of this promotional offer?
The offer is valid for 6 months of the 4 screen standard Netflix plan valued at 107.40 CHF. Note: The promotion is applied as a monetary amount to your account. If you are on the 1 or 2 screen plan, the promo will be consumed slower than 6 months.
How many Sunrise promotional offers can I redeem?
You can redeem one (1) Sunrise promotional offer per Netflix account.
I haven’t received the email with the link and instructions on how to redeem this promotion, or I’m having trouble redeeming it.
After signing the contract it can take 2-10 days until you receive the email containing a redemption URL. If you don’t receive the email or have troubles to redeem it please contact us at (0800 707 707) and we’ll be happy to help!
What happens after I have used up my Netflix gift subscription?
7 days before your promotional offer is depleted, you will receive an email alert from Netflix. If you have a method of payment on file with Netflix, your account will be charged a monthly fee once the value of your promotional offer runs out. If you do not have a method of payment on file, you will be prompted to add one.
I already have an active Netflix account. Am I still able to redeem this promotion?
Yes, you are eligible to enjoy this promotion if you make the qualifying purchase. Simply choose the “Sign In” option on the Netflix site during redemption. (Note: Promotional offers cannot be redeemed on accounts billed through iTunes or Google Play. Your Netflix promotion can be redeemed by first canceling your iTunes or Google Play billed Netflix account and then redeeming your promotion once your current billing period has ended.)
I have a Netflix account, but I can’t login.
If you know the email address you used to sign up for Netflix, visit https://www.netflix.com/ch-en/LoginHelp to reset your password.
If you don’t know the email address you used to sign up for Netflix with this promotional offer, or believe you may have mistyped it, follow the steps below:
a. Contact us at (0800 707 707) and ask the agent to assist with Netflix login recovery.
b. Provide the agent with the email address that you would like on your Netflix account.
c. Our agents will follow our internal process to manage this, and will provide a response quickly.
Where can I watch Netflix?
Netflix is available on many internet-connected devices, such as computers, smart TVs, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com.
On how many devices can I watch Netflix when redeeming the promotional gift?
You can watch Netflix on as many different compatible devices as you want. The Sunrise promotional gift lets you stream on 4 different screens, or devices, at one time.
If you wish to change your plan to stream on fewer devices at one time, visit https://www.netflix.com/ch-en/Login. Note: The promotion is applied as a monetary amount to your Netflix account. You may apply the value of the offer to a different plan which may alter the duration of the offer.
How do I manage my Netflix subscription?
You can manage your Netflix account details at https://www.netflix.com/ch-en/Login. For support or more information on Netflix features, visit https://help.netflix.com/help?locale=en-CH.