Here’s how the Sunrise TV app works
With the Sunrise TV app, you can watch TV on more than just your TV set; you can also watch it via:
Android TV (Sony TV, Philips TV, Sharp TV)
Apple TV
Amazon Fire TV
Samsung Smart TV (from 2019 TV models)
Smartphone & Tablet
Computer, Laptop
To use the TV app, you will need a Sunrise TV subscription and login details for the TV app. Your TV app login details are created automatically when you sign up for your TV subscription. In this case, an SMS will be sent to your specified mobile number asking you to set the corresponding password. This mobile number serves as the user name for logging in to the TV app. You can view and change your login data in MySunrise or in Sunrise Business Portal.
You can watch the basic channels on up to 5 devices at the same time - even on the go. Pay TV channels can be watched on up to 3 devices simultaneously.
How to set up the Sunrise TV app
Logging in
Open the app and log in as follows:
Via TV: Scan the QR code with your mobile and follow the instructions on the screen. It's still possible to log in manually with your user information. Click on «Log in manually» to do so.
Via mobile: Log in with your user information. Your user name is the mobile number that you provided when registering. Once you'd registered, we sent you an SMS to this number with a link to set the password.
If you have not yet set a password, you can set it in the app by clicking «Forgot password» in order to log in.
Note: You can view and change your login data in My Sunrise.
Configure settings
Here you can:
Creating or editing a profile
Activate/deactivate TV recommendations
Create/adjust a profile list of your favorite channels
Select which language you would like the Sunrise TV app to use
View FAQs and legal information
Set up profiles
With the profile function, you can create up to 6 additional profiles and define a name, color and individual channel list for each one.
Click «Add profile» if you want to create a new profile. To edit an existing profile, simply click on the pencil symbol under the name of the profile you would like to edit.
The following settings and functions are profile-based:
Favorites list (including the sequence in the channel bar & TV Guide)
Menu language / audio language / subtitle settings
Recommendations
Watchlist
All other functions and content are accessible for all profiles.
Frequently asked questions about settings and logging in
To be able to use the new Sunrise TV app, the following minimum operating system requirements apply:
Apple TV
Apple TV - tvOS 13.0
Android TV
Android TV - 5.0
Fire TV
Fire TV - 5.0
Samsung Smart TV (from 2019 TV models)
Samsung Tizen OS - 5.0
iOS
iPhone - iOS / iPad - iPadOS: 12.1
Android Smartphone/Tablet
Android - 6.0
WEB
MS Edge 95
Safari 14
Google Chrome 95
Mozilla Firefox93
If you are unable to log in, it could be because of one of the following reasons:
Sunrise TV app login details not entered correctly
Please check whether you have entered your TV app login details correctly in the TV app at sunrisetv.ch. Important: If you enter incorrect login details multiple times in the app/at sunrisetv.ch, access will be blocked after five failed attempts. If you have forgotten your Sunrise TV app login credentials, you can request a new user name or password at sunrisetv.ch. To do so, click on «Forgotten user name or password». Alternatively, you can change your login details in My Sunrise.
Network disruption
Please check whether you are connected to the Internet. If you are, but the connection still does not work, you can visit sunrise.ch to check whether there is currently a network disruption in your area.
Temporary disruption
There may be a temporary disruption to the app or the sunrise.ch page. Please wait a few minutes and then try to log in again.
The TV settings can be found in the top right corner of the main menu (small gear icon). On mobile devices, click on the profile icon in the top left corner to access the settings.
Recommendations show you a selection of TV programs that might interest you based on your previous TV viewing behavior. You can activate or deactivate this function in the settings.
You can create a list of favorite channels for each profile. Select the desired profile in the settings, select «Manage channels» and then sort your TV channels according to your interests.
If you would like to completely delete the channel list and use the standard channel list instead, select «Delete channel list for this profile».
Watch TV with the Sunrise TV app
Main menu
In the main menu, at the very top of the screen, you have easy access to all available menu items.
Home
On the start page, you can see popular shows that are currently being shown live on TV.
Watch TV
Here you can see an overview of what is currently showing on TV. In the top right corner, you can select whether all channels or just your profile-specific channels should be displayed.
The channel history is also shown.
TV Guide
In the TV guide, you will find the complete program overview for all channels.
This line shows the program currently being aired.
To go to the top menu, press the «HOME» button on your remote control.
Use the «Primetime» and «Live» buttons to jump to Primetime or Live.
You can filter the channel according to genre.
Details on programs
Each program has a detail page that contains information on the program’s plot, length, language (subtitles and audio) and much more.
Frequently asked questions about using the app
While watching a program, you can click the action menu (button with three dots), select the «Subtitles» or «Audio» option and set the desired language.
If you are making the changes via your smartphone, click the speech bubble at the top of the screen and then select «Subtitles» or «Audio» to set the desired language.
Please note that this product is not authorized for commercial use abroad.
Please check first whether your Internet connection is ok. If there is no network disruption, close the app completely and restart it.
Note:
Android TV: via "Force stop".
Apple TV: press the Home button 2x, then close the app via "Swipe up".
If you use a VPN service, the app will not work, as it must be ensured that the Sunrise TV app is used from Switzerland.
Service options only for mobile/tablet
Chromecast
Google Chromecast is a streaming media player (dongle) that is plugged into the HDMI port of your screen or television.
Set up the Chromecast for your Wi-Fi (WLAN) and get started. Click on the Chromecast button in the Sunrise TV app to pair your smart device with the large TV set.
The TV content is transferred from the Internet to the Smart TV. Conveniently navigate through the television offering on your tablet, smartphone or laptop and enjoy the big-screen experience.
Frequently asked questions about using the app
On up to 5 devices at the same time (maximum of 3 pay TV channels).
There may be a number of reasons for this:
Network connection not ideal
The video quality depends on your network connection. If you are connected to a Wi-Fi network, the signal may vary. If the bandwidth is not adequate, the video will adjust by lowering the quality. Please check on our website at whether there is a network disruption in your area, or re-start the video or programme you were watching.
Frame rate not ideal
Video streaming with the Sunrise TV app is optimized for a frame rate of 25/50 frames per second. Some streaming devices, such as Apple TV, Nvidia Shield or MiBox, are set to 30/60 frames per second by default. The frame rate for these devices should be changed to 25/50 frames per second.
Settings on your TV set
Some TV sets have their own settings for optimizing videos, and these may affect the video quality. Please check the settings on your TV set and adjust them if necessary.