Access with ease the complete details of any request submitted by your team members
Summary
The «View details» page allows you as a line manager or deputy to access full information about each request directly from the «My approvals» page in SBC. It provides important context to help with decision-making and displays the request’s status history for easy tracking and follow-up.
To see more information about a request, click «View details» next to the relevant item on the «My approvals» page.
On the details page, you'll find:
Subscription Info: Displays the requestor’s name and the business mobile number.
Request Type: Indicates whether the request is for a new subscription, device, extra SIM, transfer, or cease.
Approval Status: Clearly marked with a badge showing the current status (e.g., «Approved», «Rejected», «Pending», etc.).
Status Timeline: A visual bar showing key progress dates which allows the line manager to track the request from submission until completion.
Order Details: A table outlining the contents of the order: product name, price, order reference and status.
«Approve» and «Reject» buttons for approving or rejecting a request
Note: You can approve or reject a request only if its status is «Pending». If approval responsibility has been delegated, only the deputy can take action. The original approver will not see the «Approve»/«Reject» buttons.
Approving a request
If the request is in «Pending» status, you will see two buttons: «Approve» and «Reject».
Click on «Approve».
A pop-up window will appear:
You’ll see a comment box (optional, up to 150 characters).
You may leave a short comment to explain your decision.
Click «Submit» to confirm the approval.
You will stay on the «View details» page.
A confirmation message will appear (e.g., «Request approved»).
The request status will update to «Approved».
Your email and comment (if provided) will be shown in an information tooltip next to the status.
The requester will receive an email notification with your approval and comment.
The request will continue moving through the order process automatically.
The «Approve» and «Reject» buttons will now be disabled.
Rejecting a request
If the request is in «Pending» status, you will see two buttons: «Approve» and «Reject».
Click on «Reject».
A pop-up window will appear:
You’ll see a comment box (optional, up to 150 characters).
You may leave a short comment to explain your decision.
Click «Submit» to confirm the rejection.
You will remain on the «View details» page.
A confirmation message will appear (e.g., «Request rejected»).
The request status will update to «Rejected».
Your email and comment (if provided) will appear in an information tooltip next to the status.
The requester will receive an email notification with your rejection and comment.
The request will not proceed further.
The «Approve» and «Reject» buttons will now be disabled.