• Human-Centered Design

    This playbook helps you to get started with HCD principles and provides an overview of methods you can apply to focus on your customer.

    HCD Principles

    Immerse into the Human-Centered Design strategy.

    It is a creative strategy to problem solving.
    And it centers around clear principles.

    HCD Approach

    Apply an agile approach consisting of 3 HCD stages.

    Methods / Tools

    Use these tools to practice customer-centricity

    Scroll and browse through all methods below.

    Identify - Opportunity Focus

    Envision - Solution Focus

    Validate – Metric Focus

    Want to make use of the HCD framework?