Human-Centered Design

This playbook helps you to get started with HCD principles and provides an overview of methods you can apply to focus on your customer.

HCD Principles

Immerse into the Human-Centered Design strategy.

It is a creative strategy to problem solving.
And it centers around clear principles.

HCD Approach

Apply an agile approach consisting of 3 HCD stages.

Methods / Tools

Use these tools to practice customer-centricity

Scroll and browse through all methods below.

Identify - Opportunity Focus

Envision - Solution Focus

Validate – Metric Focus

Want to make use of the HCD framework?