How do I report a damage case with Sunrise protect?

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Report any damages directly to the insurer at the number: +41 43 210 27 45 or online at

Current notice to Samsung customers (October 2016)

Samsung is currently experiencing delivery delays throughout Switzerland for certain replacement and repair parts for all Samsung models. As a result, repairs for Samsung devices that require these replacement parts may be delayed until further notice. We will update this notice when the delivery delays have been resolved.

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