CS9996: Keine LAN-Verbindung zum Modem
Das können Sie tun
1
Connect your Sunrise TV Box with the LAN cable

Check that the LAN cable is correctly connected to the modem and the Sunrise TV Box. You should hear a click when plugging it in.

Connect LAN cable


If this still doesn’t resolve the problem, try using a different LAN cable or connect the Sunrise TV Box to the modem via Wi-Fi. Please note: You will get the best possible connection with the LAN cable.

Connect the Sunrise TV Box to the modem via Wi-Fi


To check the network connection of your Sunrise TV Box, click on the cogwheel icon in the menu. Then click on Info on the right. Select the menu item «Diagnosis» to view the status and speed of your connection.

Ist das Problem nicht gelöst? Bitte kontaktieren Sie uns: 0800 707 707

Your direct line to Sunrise

The fastest way to resolve most issues is online: We therefore recommend that you use our online help via Chat, Community or My Sunrise. All contact options at a glance:

Online offers

Here you will find all Sunrise Internet and TV offers.

My Sunrise

My Sunrise App

Sign up for options for your Sunrise products.

Sign up for options for your Sunrise products.

Sunrise shops

Stop by one of our shops for a personal consultation.

Sunrise hotline

Contact us by phone.