Contracts and customer information

You can redeem your points in exchange for rewards that are available for your level – provided you’ve got enough points. To do so, simply go to the Sunrise Rewards page, select your reward and confirm you want to cash in the points.

Use your points before they expire. Any unused points will expire two years after they were collected.

The points from the bill will be credited as soon as your bill is visible in your My Sunrise account.

Total points

You can view all your points in your Sunrise Rewards account.

Monthly points

The points you receive through your monthly bill will appear in your Sunrise Rewards account in the activity section — no later than about 24 hours after the bill has been issued.

The welcome points were devised to recognise both your current level and your loyalty to Sunrise.

When you join Sunrise Rewards, we look at how long you’ve been with Sunrise and reward this length of time with a starting credit of points. The longer you’ve been a Sunrise customer, the more welcome points you’ll get.

Your welcome points therefore reflect two aspects:

• Your current Sunrise Rewards level

• How long you’ve been a Sunrise customer

This is why customers who have been with Sunrise for many years start with a correspondingly higher number of welcome points – to thank them for their loyalty.

For some purchases, the points can’t be credited and used immediately because the purchase requires a second step for final confirmation. In such cases, the points are initially assigned the status «reserved».

As soon as the purchase has been completed, the points automatically switch from the «reserved» status to the «available» status. This is indicated with every purchase.

Silver

• An active eligible product

• Less than two years with Sunrise

Gold

• An active eligible product and more than two years with Sunrise, or

• Two or three active eligible products

Platinum

• Four active eligible products or

• Immediate entry to the Platinum level with the Iconic Bundle

You automatically collect Sunrise Rewards points on your monthly recurring costs for eligible Sunrise products.

The basic rule is: CHF 1 = 1 point.

Points are calculated based on your eligible monthly costs after discounts and credits have been deducted, and then rounded to full points. The points are credited as soon as your bill is available in My Sunrise.

What counts towards points calculation:

• Mobile subscription

• Internet, TV and landline

• Home Security

• Recurring options

• Flex Upgrade

• Devices with a monthly device plan

What does not count:

• One-time fees

• Roaming costs

• Dunning fees

• Activation fees

• Paper bill charges

• Devices or accessories with one-time payment

• Discounts and credits

Discounts and credits are deducted from the calculation. This means the number of points may be lower than the total bill amount.

Example: If your eligible monthly costs after discounts are CHF 59.90, you collect around 60 points.

Level changes are processed on a monthly basis and will only be visible on the second day of each month. From this day onwards, the correspondingly updated benefits will also be available to you.

Your participation in Sunrise Rewards depends on how many active, eligible Sunrise products you have.

If you no longer have any active, eligible products, your participation in Sunrise Rewards will end.

If at least one eligible product remains active, you’ll remain part of the program – but your level may change accordingly.

Sunrise Rewards is currently not available for the following types of customers:

• Small, medium and large companies

• BCS customers without any Sunrise products with a recurring monthly fee

• Residential customers with Sunrise offers without a recurring monthly fee

• Sunrise employees who only have a company phone number

• Prepaid customers

Yes, some benefits expire and have different expiry dates to create room for new offers.

Different terms of use apply to the various offers. You can make use of your benefits with your available points.

To view your status and available offers, visit your Sunrise Rewards account.

Unfortunately, that’s not possible. The discounts on Netflix or Disney+ only apply to newly concluded contracts that are activated via Sunrise Rewards.

Yes, you can pass on the second voucher to another person. However, vouchers can’t be combined or used one after the other for the same account. This means you can’t use the second voucher at a later date to extend your own Perplexity Pro subscription to two years.

Each voucher can only be redeemed once and must be used for a separate, eligible account.