In order for your Connect Pod to communicate optimally with your Internet modem, both should not be more than 9 to 13 meters apart.

This is especially important if you have very solid or thick walls, in which case you may need to narrow the distance even further.

In general, you should position Connect Pods along partition walls, when possible.

Further tips for positioning your Connect Pods can be found here.

The number of Connect Pods you need depends on the size of your home:

• Small apartment: < 70m² | < 3 rooms
  You do not need a Connect Pod for the modem
  
  

• Medium-sized apartment: 70 – 100m² | 4 rooms +
  You need 1 Connect Pod
  
  

• Large apartment or house: 100 – 150m²
  You need 2 Connect Pods
  
  

• Very large house: 70m² per floor
  You need 1 Connect Pod per floor

Please note that the above information is intended as a guide.
Massive dividing walls and angled rooms may result in more Connect Pods being needed.

It is best to distribute your Connect Pods throughout your home. One Connect Pod supplies around two rooms with Wi-Fi.

We recommend that you focus on rooms where you need a good Wi-Fi connection (e.g. office, TV room).

Further tips for positioning your Connect Pods can be found here.

When you plug your Connect Pod into the wall socket for the first time, the LED will light up briefly and then start to pulse.

The LED light will switch off once the Connect Pod has been installed successfully.

An overview of what the LEDs mean:

• Slow pulsing: The Connect Pod is trying to establish a connection to your network.
  
  

• Continuous blinking: There seems to be a problem with your Connect Pod, please contact our support service.

One possible reason is that you are not using enough Connect Pods for the size of your home.
One Connect Pod supplies approximately two rooms with optimal Wi-Fi.

It is also possible that your Connect Pods are too far away from one another.
Is the LED light on one of your Connect Pods blinking?
In this case, it is not connected to your network. Position your Connect Pods at a maximum distance of 9 to 13 meters apart.

Further tips for positioning your Connect Pods can be found here.

Tips & tricks for better Wi-Fi reception can be found here.

There are two possible reasons for this:
Either your Connect Pod is too far away from other Connect Pods or your modem, or the power supply is not working.

Please proceed as follows:

1. Ensure that your Connect Pod is not placed more than 9 to 13 meters away from other Connect Pods or your modem.

2. Next, please check whether your outlet is working properly by plugging in another device (e.g. a lamp).

3. If it is, plug your Connect Pod back into the socket. The LED light should now light up briefly and then start blinking. If this doesn’t happen, your Connect Pod is probably defective.
Please contact our support service to exchange your device.

No, there isn’t a website.

Do you have a Connect Box 1 or Connect Box 2?

Simply plug your Connect Pod into a wall socket. It will then install by itself.

Do you have a Sunrise Internet Box or Sunrise Internet Box Fiber?

Install and control your Connect Pods via the Smart WiFi app.
Apple Store
Google Play Store

If you have a Connect Box 1 or Connect Box 2:

Your TV Box will automatically connect to the Wi-Fi of the Connect Pods.

If you have a Sunrise Internet Box or Sunrise Internet Box Fiber:

Your TV Box will not connect to the Wi-Fi of the Connect Pods. However, you can connect your TV Box to a Connect Pod via an Ethernet cable.