Frequently asked questions

Why are my subscription fees listed twice on my bill?

When entering into a new contract, you will receive your first bill in the following month.

We will invoice the previous month proportionally – depending on the start date of your subscription. Subscription fees for the second month will be billed in advance, at the start of the month. Hence, your subscription fees are listed twice on your first bill.

How is my bill structured?

You are billed for your subscription fees at the beginning of each month.

Additional services used (e.g. connections abroad or data roaming) are invoiced in the following month.

Cable connection costs paid via rent or ancillary costs or self-paid

A cable connection is necessary in order to use the desired offer. No separate monthly costs will be incurred for this connection anymore.

Please check your rental agreement or your statement of incidental expenses. If payments for a cable connection are listed, please contact your property management company or your landlord. Inform them that you are using a subscription which includes cable connection costs and that these costs no longer need to be paid with the rent or the additional property expenses. This could potentially reduce your rent or additional property expenses in the future. If no corresponding amounts are listed in your rental agreement or statement of additional property expenses, you do not need to do anything else.

Please contact our welcome team for support: 0800 707 600

All cancellations of Sunrise subscriptions must be submitted either over the phone or via Sunrise Chat. Written cancellations sent through the mail, via e-mail, via messaging, etc., are not valid. This does not apply to the phone number porting process. You will find contact information for cancellation and further details at

The following are components of the contract: the present contract, the General Terms and Conditions (GTC) and, depending on the associated services, the Special Provisions for Mobile Services or the Special Provisions for Internet, Landline and TV Services and, if need be, the Factsheets and additional published product-related provisions in connection with the products at

For an entry in the telephone directory, you can conveniently enter your contact data online at at any time.